Client Service Coordinator

NVA Canada; Toronto; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

McGilvray Veterinary Hospital in Toronto, ON is seeking a Client Service Representative with 1–2+ years of experience to join our team. You’ll be the friendly first and last impression, educating clients on preventive care and wellness plans while discussing pricing and services.

You will schedule appointments, support the team, and help grow our front-desk operations. This is a community-focused role in a welcoming hospital that values compassion and teamwork.

Qualifications

• 1–2+ years of experience as a Client Service Representative.
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Responsibilities

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.
• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

Job description

Are you a driven Client Service Representative looking for more than just a front-desk job? At McGilvray Veterinary Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Toronto, ON community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.

Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

Why You’ll Love Working Here

• Longevity & Stability
  Our team members stay, some for up to 25 years. That speaks volumes about our culture.
• Growth-Focused Environment
  We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.
• Fear-Free Philosophy
  We prioritize low-stress, fear-free interactions for pets, clients, and staff.
• Team Engagement
  Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

What You’ll Be Doing

Client Experience & Communication

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.

Scheduling & Sales Support

• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Team Leadership & Growth

• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

What We’re Looking For

• 1–2+ years of experience as a Client Service Representative. (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.