Client Service Advocate — Part-Time Banking

Canadian Imperial Bank of Commerce; Halifax; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

Benefits program

Pension plan

Vacation offering

Job summary

Canadian Imperial Bank of Commerce in Halifax is seeking a Client Service Representative for a part-time, 30-hour/week role. You will be the first line of support in a fast-paced Banking Center, helping clients with transactions and questions, and connecting them with the right team members.

The successful candidate will prioritize client experience, demonstrate digital literacy, and work flexible hours including evenings and weekends, with travel to nearby banking centers as needed.

Qualifications

• Proven ability to help clients manage their accounts and products.
• Focus on the client experience and meaningful interactions.
• Connect clients to the right CIBC team members who can help them reach their goals.

Responsibilities

• Answer questions, assist with transactions, or proactively connecting clients with the right team members.
• Support clients in using banking products and services while prioritizing their financial goals.
• Ensure a positive client experience through accurate service and timely follow-up.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce in Halifax is seeking a Client Service Representative for a part-time, 30-hour/week role. You will be the first line of support in a fast-paced Banking Center, helping clients with transactions and questions, and connecting them with the right team members.

The successful candidate will prioritize client experience, demonstrate digital literacy, and work flexible hours including evenings and weekends, with travel to nearby banking centers as needed.