Client Service Administrator (on going recruiting)

FMi Logistics Inc.; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading logistics provider is seeking a Client Service Administrator in Calgary, Alberta, to act as a liaison between customers and site operational leadership. This full-time position requires excellent people skills and the ability to manage customer relations while ensuring the fulfillment of contract requirements. Applicants should have a background in business, supply chain logistics, and at least two years of logistics industry experience. Benefits include dental care, disability insurance, and paid time off.

Benefits

Dental care

Disability insurance

Paid time off

Tuition reimbursement

Qualifications

• Ability to interact effectively at multiple levels to support customer relationships.
• Experience in multi-client warehouse operations required.
• Customer Service background is essential.

Responsibilities

• Serve as key contact with customer groups to enhance satisfaction.
• Ensure compliance with customer contract requirements.
• Coordinate transportation and delivery of customer orders.

Skills

Good People Skills

Workload Planning

Organization Skills

Ability to work well in a fast-paced environment

Excellent communication skills

Education

Post-secondary education in Business, Supply Chain Logistics or equivalent

2 years logistics industry experience

Tools

Office 365 applications

Job description

About Us

FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996 with a head office in Calgary – Western Canada and a presence in Eastern Canada. FMi Logistics delivers dependable and damage‑free transportation solutions, commercial warehousing solutions and saves businesses valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication and competitive pricing. Trust our experienced team for warehousing, shipping and logistics solutions and elevate your business with reliable, cost‑effective services.

https://fmicanada.com/home/

https://fmicanada.com/about-us/

Job Title: Client Service Administrator

Job Summary

We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You achieve a balance between customer requirements and FMi Logistics needs, act as the main contact with our customer and help maintain a great relationship with them, and must be approachable and able to multitask.

Job Responsibilities

• Customer Relations
• Ensure customer contract requirements are administered as applicable.
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes.
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
• Ensure client and company initiatives are deployed and requirements are fulfilled as requested.
• Coordinate transportation/delivery of customers’ orders as required.
• Prepare action plans and schedules to identify existing client growth, opportunity and exposure for vertical integration.
• Communicate service opportunities, special developments, information or feedback gathered through field activity to appropriate company staff.
• Process
• Report on key support areas of account performance.
• KPIs – develop/implement corrective action plans as necessary.
• Coordinate with operational managers id value‑added services as required by customer.
• Report department goals/metrics and assist with individual goals as necessary to align with company, site and customer objectives.
• Attend quarterly client reviews with management team.
• Inventory Control / QA
• Ensure all records and reports for client activity are prepared on a timely basis and effectively maintained.
• Identify potential discrepancies in inventories and resolve them.
• Coordinate and perform the taking of physical inventories in accordance with the client’s requirements, investigate inventory variances, direct the performance of daily/weekly cycle accounts and adjust inventory records if necessary.
• Track order and receiving accuracy on a daily basis.
• Conduct random audits of weekly inbound shipments to ensure correct description, quantity and location match WMS records.
• Perform other duties as assigned.

Qualifications / Skills

• Good People Skills
• Workload Planning
• Organization Skills
• Ability to work well in a fast‑paced and high‑intensity environment.
• Ability to interact effectively at multiple levels in support of customer relationships.
• Excellent communication and presentation skills and high integrity.

Education and Experience Requirements

• Post‑secondary education in Business, Supply Chain Logistics or equivalent experience.
• Previous experience in multi‑client warehouse operations.
• Customer Service background.
• Knowledge of Transportation systems.
• 2 years logistics industry experience required.
• Highly proficient in Office 365 applications.

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health careLife insurance
• On‑site parking
• Paid time off
• Tuition reimbursement

Schedule

• 8‑hour shift

Experience

• Customer service: 2 year minimum required

Work Location

On Site, One location – Calgary, AB

Job Type

Full‑time

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!