Customer Relations Officer

Placements24; Kimberley; Hybrid; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Competitive salary

Job summary

Placements24 is seeking a proactive Customer Relations Officer to support customers in Kimberley with a hybrid work setup. The role focuses on resolving inquiries, managing complaints, and building lasting relationships with clients.

You will collaborate with internal teams to meet customer needs and maintain accurate CRM records. The ideal candidate has strong communication skills, experience in customer service, and a patient, empathetic approach.

Qualifications

• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict resolution abilities.
• Proficiency with CRM software and standard office applications.
• Ability to multitask in a hybrid work environment.

Responsibilities

• Manage and resolve customer inquiries and complaints promptly.
• Build and maintain strong relationships with customers through effective communication.
• Act as liaison between customers and internal departments to ensure needs are met.
• Maintain detailed records of all customer interactions in the CRM system.
• Identify opportunities to improve customer service processes and satisfaction.
• Proactively follow up with customers to ensure satisfaction with resolutions.
• Develop strategies to enhance customer loyalty and retention.
• Provide feedback to management on customer trends and concerns.
• Stay informed about company products and services to provide accurate information.

Skills

Customer service

Communication

CRM software

Time management

Tools

CRM software

Office applications

Job description

About the Role

WhatJobs Direct is seeking a proactive and detail-oriented Customer Relations Officer to join our team in Kimberley. This role is dedicated to ensuring positive customer experiences, managing inquiries, resolving complaints, and building strong, lasting relationships with our clientele. You will be the voice of our company, handling communication with professionalism and empathy. The ideal candidate possesses excellent interpersonal skills and a commitment to exceeding customer expectations. This position utilizes a hybrid work model, allowing for a balance between office-based team collaboration in Kimberley, Northern Cape, and remote flexibility.

Key Responsibilities

• Manage and resolve customer inquiries, complaints, and issues promptly and efficiently.
• Build and maintain strong relationships with customers through effective communication.
• Act as a liaison between customers and internal departments to ensure needs are met.
• Maintain accurate and detailed records of all customer interactions in the CRM system.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Proactively follow up with customers to ensure satisfaction with resolutions.
• Develop and implement strategies to enhance customer loyalty and retention.
• Provide feedback to management on customer trends and concerns.
• Stay informed about company products and services to provide accurate information.

Requirements

• Proven experience in customer service, customer relations, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict resolution abilities.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively, especially in a hybrid work environment.
• A patient, empathetic, and customer-focused attitude.
• Must be able to commute to Kimberley, Northern Cape.
• Experience working within a hybrid model is beneficial.
• Relevant customer service certifications are a plus.

Benefits

• Competitive salary package commensurate with experience.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment in Kimberley.
• Contribute directly to customer satisfaction and company reputation.