Client Experience Specialist: Front‑Line Ops & Solutions

Bilinguallink; Calgary; On-site; CAD 42,000 - 64,000; Full time

Job summary

Bilinguallink is seeking a Client Experience Coordinator on-site in Calgary to support the front-line team and deliver exceptional client experiences. You will handle logistics, admin tasks, and tailor solutions for client requests.

Collaborate with the client-facing team, research and resolve issues, and streamline back-office operations to keep service delivery smooth. The role fits an organized, proactive professional with strong communication and teamwork.

Qualifications

• 1–3 years of administrative or operational support experience.
• Prior client-facing or customer service experience.
• Strong technical aptitude with modern office software.
• Excellent written and verbal communication with a professional demeanor.
• High organizational skills and attention to detail.
• Self-motivated with the ability to manage daily priorities.
• Collaborative mindset and team-oriented work style.
• Bilingualism is an asset.

Responsibilities

• Complete logistics and admin tasks with precision and speed.
• Maintain operational records and log task confirmations in internal systems.
• Manage incoming calls, triage inquiries, and relay messages.
• Conduct client research to tailor vendor recommendations and solutions.
• Identify bottlenecks and help refine workflows for seamless service delivery.

Skills

Admin experience

Client-facing

Office software

Communication skills

Organizational skills

Self-motivated

Team player

Bilingual

Job description

Bilinguallink is seeking a Client Experience Coordinator on-site in Calgary to support the front-line team and deliver exceptional client experiences. You will handle logistics, admin tasks, and tailor solutions for client requests.

Collaborate with the client-facing team, research and resolve issues, and streamline back-office operations to keep service delivery smooth. The role fits an organized, proactive professional with strong communication and teamwork.