Bilingual Customer Solutions Coordinator

Beyond Bilingual Inc.; Calgary; On-site; CAD 50,400 - 61,600; Full time

Benefits offered by this job

Health, Dental & Life Comprehensive benefits

10 to 15 days vacation

1.5x pay for on-call overtime

Great company culture with events

Exclusive dry-cleaning discounts

Banking discounts with BMO

Internal rewards program

IATA Discount Card for global hotel savings

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Customer Solutions Coordinator to provide exceptional service in Calgary, Alberta. This full-time role emphasizes strong client relationships and effective problem-solving skills in both English and French. The position offers a competitive salary of up to $56,000 and includes a comprehensive benefits package. Candidates should possess post-secondary education or relevant experience and strong proficiency in MS Office. A positive workplace culture and varied perks enhance this role, making it a rewarding opportunity for skilled individuals.

Qualifications

• Post-secondary education or experience in business, hospitality, real estate, or related field is an asset.
• Strong skills in organization, multitasking, and problem-solving, able to keep work moving forward under pressure.
• Proven ability to deliver outstanding client service, balancing empathy with efficiency.
• Fluent in English and French with excellent verbal and written communication skills.
• Proficiency with MS Office and the ability to quickly learn new systems.

Skills

Strong organizational skills

Multitasking abilities

Problem-solving skills

Outstanding client service

Fluent in English and French

Proficiency with MS Office

Education

Post-secondary education in business, hospitality, real estate, or related field

Job description

Bilingual Customer Solutions Coordinator

Fulltime, Permanent

Location: On-site - Calgary, Alberta

Hours: Monday to Friday 8:00am to 4:30pm (30-minute lunch & two 15-minute breaks)

Salary: Up to $56,000

Company: This position is with a leading Canadian full service Additional Living Expenses (ALE) Specialist. The organization manages short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while freeing up adjusters and insurance companies to focus on the claim. The company provides assurance and peace of mind for policyholders and adjusters during catastrophic events (such as fire, water, or flood damage), helping them return to normality as quickly as possible.

Perks

• Benefits: Health, Dental & Life Comprehensive benefits package through Alberta Blue Cross, including health, dental, vision, travel, and wellness support
• Vacation: 10 days, flexible to do 15 days
• On-call and overtime: 1-8 weeks with a few hours of work paid at 1.5 times the regular rate
• Great culture and company environment: Described as a happy family.
• BBQs & Staff Parties: BBQs over lunch, and summer and winter events in Calgary following our Town Halls. Enjoy good food, (hopefully) sunshine, and great company, partners are welcome at the winter celebration!
• Dry Cleaning: Exclusive dry‑cleaning discounts through our sister company
• Banking Discounts: Perks with BMO’s Bank at Work program, enjoy waived fees, credit benefits, mortgage discounts, and more.
• SureBucks: Our internal rewards program for non‑managers in Operations and Finance teams, where you can be nominated for great work and redeem those points for real, physical items.
• IATA Discount Card: Global hotel savings with exclusive rates at major hotel chains worldwide.

Education & Experience Required

• Post‑secondary education or experience in business, hospitality, real estate, or a related field is an asset, although not required.
• Strong skills in organization, multitasking, and problem‑solving, able to keep work moving forward under pressure.
• Proven ability to deliver outstanding client service, balancing empathy with efficiency.
• Fluent in English and French with excellent verbal and written communication skills, with confidence handling multiple stakeholders.
• Proficiency with MS Office and the ability to quickly learn new systems.

Core Competencies

• Solution‑driven mindset – able to anticipate challenges, troubleshoot quickly, and keep claims moving forward.
• Organizational strength – skilled at managing competing priorities, high volumes, and shifting deadlines without losing accuracy.
• Client empathy with action – balancing compassion for policyholders in distress with the ability to guide them through solutions.
• Strong communicator – clear, confident, and persuasive with clients, adjusters, property managers, and internal teams.
• Resilient under pressure – able to stay composed, make sound decisions, and push progress in time‑sensitive situations.
• Collaborative problem solver – works seamlessly across departments and with external partners to deliver results.
• Adaptable and proactive – thrives in a fast‑growing, changing environment where priorities shift quickly.