Banking Client Experience Specialist

Canadian Imperial Bank of Commerce; London; On-site; CAD 38,000 - 52,000; Part time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers, recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative for the London-Galleria Banking Centre. You will be the first line of support, helping clients with transactions and guiding them to the right team.

You’ll be flexible to banking centre hours, potentially travel between centres within a reasonable distance, and work on-site. A passion for client care and strong communication are essential to success in this role.

Qualifications

• Experience delivering client service in financial services or banking.
• Ability to connect clients with the right team members for solutions.
• Comfort with using mobile and online banking tools to assist clients.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Engage clients to understand goals and connect them with appropriate specialists.
• Provide excellent service to drive a positive client experience.

Skills

Client engagement

Problem solving

Digital literacy

Empathy

Interpersonal communication

Financial products

Standards compliance

Transaction services

Customer experience

Job description

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Service Representative for the London-Galleria Banking Centre. You will be the first line of support, helping clients with transactions and guiding them to the right team.

You’ll be flexible to banking centre hours, potentially travel between centres within a reasonable distance, and work on-site. A passion for client care and strong communication are essential to success in this role.