Client Experience Leader: Training, Feedback & Team Growth

Inside Lvmh; Edmonton; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Discounts

Gratis & exclusive brand events

Training & development

Job summary

Sephora Canada in Edmonton is seeking a Store Leader to oversee training, client experience, and talent management for a high-volume store. You will drive training programs, respond to client feedback, and lead hiring processes for the team.

You will manage interviews, source top talent, and develop cast to deliver outstanding sales and service while aligning with store goals and trends. This role requires flexible peak-hour availability and a focus on employee engagement.

Qualifications

• 2–4 years of experience in a similar role at a similar volume store or equivalent internal experience.
• Exceptional leadership and influential skills.
• Proven ability to lead and build top performing teams.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Train cast: execute cast training for new hires and existing cast, and conduct Welcome to Sephora and Sephora 101 sessions.
• Act as Director in Charge (DIC) within the store; respond to client feedback and engage with cast and clients on-stage.
• Lead hiring: communicate needs, participate in hiring, manage interviews for direct reports, source and hire via MSC system.

Skills

Leadership

Talent development

Hiring & staffing

Customer service excellence

Job description

Sephora Canada in Edmonton is seeking a Store Leader to oversee training, client experience, and talent management for a high-volume store. You will drive training programs, respond to client feedback, and lead hiring processes for the team.

You will manage interviews, source top talent, and develop cast to deliver outstanding sales and service while aligning with store goals and trends. This role requires flexible peak-hour availability and a focus on employee engagement.