Client Experience Assistant – Trinity Bellwoods – Dundas West

Foundation Physio; Toronto; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Foundation Physiotherapy and Wellness in Toronto is adding a part-time Client Experience Assistant to join our front-desk team at Trinity Bellwoods. You will engage with clients, answer inquiries, process bookings and payments, and help maintain a welcoming clinic environment.

The ideal candidate has prior customer service experience in health/fitness or hospitality, excellent communication skills, and the ability to work Tuesdays, Thursdays (12pm–8pm) and Saturdays (9am–5pm).

Qualifications

• Customer service experience in gym/fitness, retail, or hospitality is preferred.
• Availability on Tuesdays and Thursdays 12pm–8pm and Saturdays 9am–5pm.
• Experience with billing, invoicing, collections and email communications is a plus.

Responsibilities

• High quality interactions with clients of the facility
• Delivering client services such as inquiries, bookings, payments
• Administrative tasks as assigned
• Maintenance and upkeep of the facility
• Understanding and selling related health care services and products
• Preparing and implementing marketing events
• Developing and delivering company promotions and on-site marketing events
• Smiling, laughing and having a good time!

Skills

Leadership

Multitasking

Detail and process oriented

Meet deadlines

Creative and energetic

Telephone and in-person communication

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a part-time Client Experience Assistant at Trinity Bellwoods(Dundas/Bathurst). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality.

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. The ideal candidate should have availability on Tuesdays and Thursdays (12pm - 8pm) and Saturdays (9am-5pm).

Responsibilities include:

• High quality interactions with clients of the facility
• Delivering client services such as inquiries, bookings,payments
• Administrative tasks as assigned
• Maintenance and upkeep of the facility
• Understanding and selling related health care services andproducts
• Preparing and implementing marketing events
• Developing and delivering company promotions and onsitemarketing events
• Smiling, laughing and having a good time!

Skill Requirements:

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.