Client Experience Assistant (Trinity Bellwoods - Dundas West)

Foundation Physiotherapy & Wellness; Toronto; On-site; CAD 17,000 - 25,000; Part time

Job summary

Foundation Physiotherapy and Wellness invites applications for a part-time Client Experience Assistant at the Trinity Bellwoods location (Dundas/Bathurst) in Toronto. The role centers on delivering exceptional client service with bookings, payments, and inquiries, in a friendly healthcare setting.

Candidates with customer service experience in gym/retail/hospitality are preferred. Availability on Tuesdays and Thursdays (12pm–8pm) and Saturdays (9am–5pm) is required, and billing/email

Qualifications

• Experience in customer service in gym/fitness settings, retail, or hospitality.
• Availability on Tuesdays and Thursdays (12pm-8pm) and Saturdays (9am-5pm).
• Experience with billing, invoicing, collections or creating email communication is a plus.

Responsibilities

• Engage with clients to ensure high quality experiences.
• Handle inquiries, bookings and payments for clients.
• Perform administrative tasks as assigned and maintain facility upkeep.
• Support marketing events and on-site promotions.

Skills

Leadership

Multitasking

Detail oriented

Deadlines

Creative

Communication

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a part-time Client Experience Assistant at Trinity Bellwoods (Dundas/Bathurst). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality.

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. The ideal candidate should have availability on Tuesdays and Thursdays (12pm - 8pm) and Saturdays (9am-5pm).

Responsibilities include:

• High quality interactions with clients of the facility
• Delivering client services such as inquiries, bookings, payments
• Administrative tasks as assigned
• Maintenance and upkeep of the facility
• Understanding and selling related health care services and products
• Preparing and implementing marketing events
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skill Requirements:

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.