Administrative Lead – Etobicoke – Full Time

Foundation Physio; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

In-house wellness privileges

Health spending account

Extended health benefits (drugs &

Completion bonus

Two weeks paid vacation

yearly pay progression

Job summary

Foundation Physiotherapy and Wellness in Toronto is seeking a full-time Administrative Lead for our Etobicoke clinic to elevate client experience and clinic operations.

You will engage with clients, manage bookings and payments, and support the clinic director with reporting and billing. This role offers growth in administration and leadership within a friendly health care setting.

Morning and afternoon shifts are available with competitive benefits and a collaborative team culture.

Qualifications

• Leadership required for coordinating clinic operations and team
• Multitasking in a busy health-care setting
• Attention to detail in billing, scheduling and reporting
• Ability to meet deadlines and manage multiple tasks
• Creative and energetic approach to promotions and marketing
• Strong verbal and written communication with clients and staff
• Morning and afternoon hours are required for this role

Responsibilities

• Interact with clients and manage the client experience
• Handle inquiries, bookings and payments
• Reconcile payments and support billing processes
• Generate weekly clinic statistics and reports
• Maintain accounts receivable and oversee billing tasks
• Train, supervise and support the client experience team
• Assist the clinic director with reporting and administrative duties
• Support health-care service promotions and onsite marketing events

Skills

Leadership

Multitasking

Detail oriented

Deadlines

Creative

Phone & in-person communication

Mornings & afternoons

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Administrative Leadat our Etobicoke location. This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.

What We Offer

• In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental
• Completion bonus
• Two weeks of paid vacation
• Increases in compensation are guaranteed yearly*

The Ideal Candidate

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 8:00am) and afternoons (until 4:00pm).

• High quality interactions with clients
• Delivering client services such as inquiries, bookings, payments
• Payment reconciliation
• Weekly reporting of clinic stats
• Maintaining and managing accounts receivables
• Managing, training, and overseeing the client experience team
• Direct support to the clinic director with reporting and billing
• Administrative tasks as assigned
• Understanding and selling related health care services and products
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skill Requirements

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills
• Morning and afternoon hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.