Client Engagement & Digital Banking Specialist

CIBC; Vancouver; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Pension plan

Employee share purchase plan

Job summary

CIBC is seeking a Client Engagement Associate to join our Vancouver Banking Centre. You will be the first line of support for clients, assisting with transactions and guiding them through digital banking options.

You will connect clients with the right team members to achieve their financial goals. You are committed to outstanding client service, comfortable with technology, and flexible to work banking centre hours including evenings and weekends.

Qualifications

• Strong client service skills and ability to understand client needs.
• Ability to explain banking products and services clearly.
• Comfort with using digital banking tools and guiding clients through online options.

Responsibilities

• Assist clients with transactions and basic banking products.
• Guide clients through digital banking options and connect them to the right specialists.
• Identify opportunities for referrals and strengthen client relationships to support centre goals.

Job description

CIBC is seeking a Client Engagement Associate to join our Vancouver Banking Centre. You will be the first line of support for clients, assisting with transactions and guiding them through digital banking options.

You will connect clients with the right team members to achieve their financial goals. You are committed to outstanding client service, comfortable with technology, and flexible to work banking centre hours including evenings and weekends.