Client Care Specialist — Pet Wellness Concierge

Cobequid Animal Hospital; Lower Sackville; On-site; CAD 34,000 - 42,000; Full time

Job summary

Cobequid Animal Hospital in Lower Sackville, NS, seeks a Client Care Specialist to be the first contact for clients, greet visitors, answer calls, and schedule appointments in a friendly, professional manner.

You will handle check-in/check-out, process payments, explain invoices, maintain client and patient records, support the veterinary team, and help ensure a welcoming reception. A high school diploma is required; prior veterinary or service experience is a plus.

Qualifications

• Strong customer service and client-facing skills.
• Ability to build relationships and support client retention.
• Clear verbal and written communication, active listening.
• Professional phone etiquette and handling high call volumes.
• Experience in veterinary or service environment preferred.
• Basic computer skills including scheduling systems, email, and data entry.
• Excellent organizational skills and attention to detail.
• Empathy and patience in emotionally sensitive situations with pets.
• Ability to work with veterinary staff and follow procedures.
• High school diploma or equivalent required; additional coursework asset.

Responsibilities

• Greet clients and answer phone calls in a friendly, professional manner.
• Schedule appointments and manage check-in/check-out processes.
• Process payments and explain invoices to clients.
• Maintain accurate client and patient records.
• Support communication between clients and veterinary team.
• Ensure reception area is welcoming and organized.
• Promote preventive care reminders and follow-up visits.
• Assist with basic administrative tasks as needed.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Team collaboration

Data entry / basic computer skills

Education

High school diploma or equivalent

Tools

Appointment scheduling software

Email

Job description

Cobequid Animal Hospital in Lower Sackville, NS, seeks a Client Care Specialist to be the first contact for clients, greet visitors, answer calls, and schedule appointments in a friendly, professional manner.

You will handle check-in/check-out, process payments, explain invoices, maintain client and patient records, support the veterinary team, and help ensure a welcoming reception. A high school diploma is required; prior veterinary or service experience is a plus.