Client Care Specialist

Cobequid Animal Hospital; Lower Sackville; On-site; CAD 34,000 - 42,000; Full time

Job summary

Cobequid Animal Hospital in Lower Sackville, NS, seeks a Client Care Specialist to be the first contact for clients, greet visitors, answer calls, and schedule appointments in a friendly, professional manner.

You will handle check-in/check-out, process payments, explain invoices, maintain client and patient records, support the veterinary team, and help ensure a welcoming reception. A high school diploma is required; prior veterinary or service experience is a plus.

Qualifications

• Strong customer service and client-facing skills.
• Ability to build relationships and support client retention.
• Clear verbal and written communication, active listening.
• Professional phone etiquette and handling high call volumes.
• Experience in veterinary or service environment preferred.
• Basic computer skills including scheduling systems, email, and data entry.
• Excellent organizational skills and attention to detail.
• Empathy and patience in emotionally sensitive situations with pets.
• Ability to work with veterinary staff and follow procedures.
• High school diploma or equivalent required; additional coursework asset.

Responsibilities

• Greet clients and answer phone calls in a friendly, professional manner.
• Schedule appointments and manage check-in/check-out processes.
• Process payments and explain invoices to clients.
• Maintain accurate client and patient records.
• Support communication between clients and veterinary team.
• Ensure reception area is welcoming and organized.
• Promote preventive care reminders and follow-up visits.
• Assist with basic administrative tasks as needed.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Team collaboration

Data entry / basic computer skills

Education

High school diploma or equivalent

Tools

Appointment scheduling software

Email

Job description

Cobequid Animal Hospital is a full-service veterinary practice dedicated to providing thoughtful, comprehensive care for pets throughout every stage of life. Our services include wellness and preventive care, advanced diagnostics, laboratory testing, surgery, dentistry, pharmacy, parasite prevention, nutritional support, acupuncture, and other complementary services.

What sets us apart is the genuine respect we have for the human–animal bond. We understand that pets are cherished members of the family, and we take the time to listen, educate, and partner with clients in making informed decisions about their pets’ health and well-being.

Our team is guided by quality medicine, collaboration, empathy, and a shared commitment to making every visit a positive experience. Applicants joining Cobequid Animal Hospital will find a supportive, caring workplace where their skills are valued and where they can contribute to excellent patient care alongside a team that truly cares about pets, clients, and one another.

Role Description

The Client Care Specialist is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This position serves as the first point of contact for clients, greeting visitors, answering phone calls, responding to emails, and scheduling appointments in a friendly and professional manner. Daily responsibilities include managing check-in and check-out processes, processing payments, explaining invoices, and coordinating follow-up visits and preventive care reminders. The role also involves maintaining accurate client and patient records, supporting the veterinary team with communication to clients, and ensuring the reception area is welcoming and organized. The Client Care Specialist helps foster strong client relationships by providing clear information, addressing questions and concerns, and promoting a positive experience at every visit.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on creating positive experiences for clients and their pets.


• Ability to support customer retention through relationship‑building, follow‑up communication, and consistent, reliable service.


• Excellent communication skills, including clear verbal and written communication and active listening.


• Professional phone etiquette and comfort handling a high volume of calls and inquiries.


• Experience in a client‑facing role, preferably in a veterinary, medical, or service‑oriented environment.


• Basic computer proficiency, including appointment scheduling systems, email, and data entry.


• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a busy setting.


• Empathy and patience when working with clients in emotionally sensitive situations involving their pets.


• Ability to work collaboratively with veterinary and support staff and to follow established procedures.


• High school diploma or equivalent required; additional training or coursework in customer service, office administration, or veterinary reception is an asset.