Veterinary Receptionist

Vets for Pets

Southwestern Ontario

On-site

CAD 15,000 - 22,000

Part time

14 days+

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Benefits offered by this job

20% discount at Vet Group

Career development opportunities

Pension

Access to private health insurance

Holiday allowance

Job summary

A veterinary practice in Southwestern Ontario is looking for a part-time Health Care Provider. In this entry-level position, you will ensure excellent client service while managing a welcoming environment for pets and their owners. Your role includes coordinating daily routines, assisting clients during visits, and ensuring smooth operations through effective communication and teamwork. A passion for pets and strong interpersonal skills are essential.

Qualifications

Friendly and welcoming demeanor for clients and pets.
Ability to manage multiple tasks and priorities.
Passion for service and a love for pets.

Responsibilities

Provide exceptional service to clients and their pets.
Coordinate daily routines using the online booking system.
Support clients during visits and manage payments.

Skills

Client service

Computer literacy

Relationship building

Calmness under pressure

Job description

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Romford practice.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full or part time position, including weekend shifts on a rota basis. Salary is national minimum wage.

The Attributes Required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, access to private health insurance and holiday allowance.

We are an equal opportunities employer.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Job Details