Client Care & Scheduling Specialist

Jobbe; Lower Sackville; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended medical

Dental & vision

RRSP matching

Vacation & holidays

Employee Assistance Program

Tuition reimbursement

Job summary

Amplifon Lower Sackville in Nova Scotia is hiring a Client Care Coordinator to manage the customer journey and support clinical workflows. You will handle intake, schedule management, and basic hearing care support with a focus on delivering a high-quality patient experience.

The role emphasizes administrative excellence, teamwork with clinical staff, and proactive outreach to sustain clinic activity. The position offers a daytime schedule and on-site work at our Nova Scotia clinics.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of front desk or reception experience.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.
• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
• Drive appointments and store performance through proactive outbound calling to potential and existing customers.
• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.

Skills

Administrative experience

Appointment management

Healthcare knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Amplifon Lower Sackville in Nova Scotia is hiring a Client Care Coordinator to manage the customer journey and support clinical workflows. You will handle intake, schedule management, and basic hearing care support with a focus on delivering a high-quality patient experience.

The role emphasizes administrative excellence, teamwork with clinical staff, and proactive outreach to sustain clinic activity. The position offers a daytime schedule and on-site work at our Nova Scotia clinics.