Client Care Coordinator – Hearing Care & Admin Growth

Amplifon; Sherwood Park; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Extended Medical

Dental

Vision Benefits

RRSP and DPSP

Health Spending Account

Life Insurance

Membership dues reimbursement

Generous vacation

Paid holidays

Volunteer time off

Ampli-Academy training

LinkedIn Learning

Coursera

Tuition reimbursement

Job summary

Amplifon invites applications for a Client Care Coordinator role in Alberta, Canada. You will manage the customer intake, support clinical screenings, and help drive store performance through effective schedule management.

You are the first point of contact, helping customers rediscover the emotions of sound. The role offers a schedule from 8:30 am to 5:00 pm, competitive hourly pay with incentive opportunities, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience.
• 2+ years of front desk or reception experience.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.
• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.

Skills

Administrative experience

Front desk experience

Microsoft Office proficiency

Windows proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Amplifon invites applications for a Client Care Coordinator role in Alberta, Canada. You will manage the customer intake, support clinical screenings, and help drive store performance through effective schedule management.

You are the first point of contact, helping customers rediscover the emotions of sound. The role offers a schedule from 8:30 am to 5:00 pm, competitive hourly pay with incentive opportunities, and a comprehensive benefits package.