Customer Care & Clinic Support Specialist

Sonova Group; Kentville; Hybrid; CAD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Extended Health Benefits Package

3 weeks vacations to start

6 days of personal time

Birthday off

Education sponsorship

Job summary

Connect Hearing Canada, part of the Sonova family, invites you to join our fast-paced retail clinic environment as a Customer Care Representative in Kentville, Nova Scotia. We offer a competitive remuneration package, benefits, and opportunities for professional development.

In this role you will deliver outstanding customer service in person, over the phone, and by email; schedule appointments; manage client accounts; and collaborate with Hearing Care Professionals.

Qualifications

• Strong communication and customer service skills.
• Experience or interest in accounts receivable reconciliation.
• Willingness to travel to other clinics as needed.

Responsibilities

• Provide exceptional customer service in person, over the phone and by email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage and maintain client accounts and build relationships.

Skills

Customer service

Communication

Accounts receivable

Travel to clinics

Tools

Job description

Connect Hearing Canada, part of the Sonova family, invites you to join our fast-paced retail clinic environment as a Customer Care Representative in Kentville, Nova Scotia. We offer a competitive remuneration package, benefits, and opportunities for professional development.

In this role you will deliver outstanding customer service in person, over the phone, and by email; schedule appointments; manage client accounts; and collaborate with Hearing Care Professionals.