Client Care & Scheduling Coordinator

Motion (formerly Motion Specialties); Terrace; On-site; CAD 41,000 - 57,000; Full time

Benefits offered by this job

Comprehensive benefits package

RRSP/DPSP match program

Maternity/parental leave top-up

Vacation and personal days

Job summary

Motion in Terrace, BC, is seeking a compassionate Client Care Coordinator to deliver outstanding client experiences. You will handle on-site interactions, calls, and emails while prioritizing client needs and care team coordination.

You will work closely with service technicians and sales consultants to ensure accurate order administration and scheduling, with emphasis on documentation and timely follow-up. A positive, empathetic approach is essential.

Qualifications

• Experience in a fast-paced office or customer-facing role.
• Proficient in Microsoft Office Suite and comfortable navigating databases.
• Clean criminal background check and bondable.

Responsibilities

• Enhance the customer experience by welcoming clients and managing inquiries on-site, phone, and e-mail.
• Collaborate with Service Technicians and Sales Consultants to oversee client order administration and scheduling.
• Coordinate paperwork, rentals, quotes, and records for accuracy and timely delivery.

Skills

Customer service

Organizational skills

Communication skills

Tools

Microsoft Office Suite

Databases

Job description

Motion in Terrace, BC, is seeking a compassionate Client Care Coordinator to deliver outstanding client experiences. You will handle on-site interactions, calls, and emails while prioritizing client needs and care team coordination.

You will work closely with service technicians and sales consultants to ensure accurate order administration and scheduling, with emphasis on documentation and timely follow-up. A positive, empathetic approach is essential.