Care Scheduling & Admin Coordinator

Senior Helpers (US); Surrey; On-site; CAD 42,000 - 56,000; Full time

Job summary

Senior Helpers Surrey seeks an Admin & Schedule Coordinator to manage caregiver scheduling and ensure clients receive the care outlined in their plans. The role focuses on organization, problem-solving, and proactive communication to support our caregivers and client families.

Applicants should have strong customer service experience, excellent communication skills, and the ability to multi-task in a fast-paced home care environment.

Qualifications

• High School Diploma or equivalent (GED) is required.
• Associate’s degree is preferred.
• Excellent organization and communication skills.
• Experience in customer service and staffing/scheduling is advantageous.

Responsibilities

• Select, schedule, and coordinate caregivers based on care plans and client information.
• Maintain caregiver schedules and resolve scheduling conflicts, emergencies, and call-outs.
• Record scheduling changes in company software and communicate updates to clients/families.
• Be on-call approx. two weeks per month as directed by supervisor.
• Assist in keeping caregiver files up to date and track licensing/insurance expirations.
• Audit timecards to ensure hours match scheduled hours.
• Coordinate shift back-fill and act as liaison with clients and families.

Skills

Organization

Communication

Customer service

Multitasking

Problem-solving

Team player

Telephone skills

Education

High School Diploma

Associate’s degree preferred

Job description

Senior Helpers Surrey seeks an Admin & Schedule Coordinator to manage caregiver scheduling and ensure clients receive the care outlined in their plans. The role focuses on organization, problem-solving, and proactive communication to support our caregivers and client families.

Applicants should have strong customer service experience, excellent communication skills, and the ability to multi-task in a fast-paced home care environment.