Customer Experience Specialist - Mobility & Care

Motion (formerly Motion Specialties); Kelowna; On-site; CAD 38,000 - 50,000; Full time

Benefits offered by this job

Fair and attractive compensation with

Comprehensive benefits package

Robust vacation and personal days

RRSP/DPSP match program

Maternity/parental leave top-up

Employee Assistance Program

Employee Discount Program

Motion Milestone Program

Employee Referral Bonus Program

Professional Development Reimbursement

Company bonus plan

Wellness/fitness perks

Job summary

Motion (formerly Motion Specialties) in Kelowna, BC is hiring a Customer Service Representative to deliver outstanding service to clients, families and healthcare professionals. The role focuses on on-site client engagement, order administration, and collaboration with service technicians and sales consultants to ensure smooth payment and billing processes.

You will join a compassionate team, gain industry exposure, and contribute to a supportive community healthcare environment.

Qualifications

• Experience in a fast-paced office environment or customer-facing role.
• Ability to prioritize and manage multiple tasks.
• Proficiency in Microsoft Office Suite and basic database navigation.

Responsibilities

• Welcome and assist clients on-site and manage telephone and email communications in a friendly, helpful manner.
• Collaborate with Service Technicians and Sales Consultants to oversee client order administration, including payment processing and deposits.
• Coordinate details to ensure timing, information, and expectations are accurate and communicated to all parties.

Skills

Customer-facing experience

Multitasking

Communication skills

Tools

Microsoft Office

Database navigation

Job description

Motion (formerly Motion Specialties) in Kelowna, BC is hiring a Customer Service Representative to deliver outstanding service to clients, families and healthcare professionals. The role focuses on on-site client engagement, order administration, and collaboration with service technicians and sales consultants to ensure smooth payment and billing processes.

You will join a compassionate team, gain industry exposure, and contribute to a supportive community healthcare environment.