Services Coordinator - Home Care

Qualicare; Vancouver; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Career advancement

Paid time off

Training & development

Continuing education

Job summary

Qualicare Home Care in Vancouver is seeking a compassionate Services Coordinator to join our growing team. You will manage client scheduling, coordinate with caregivers, and ensure smooth operations across the Lower Mainland offices.

You may be on call after hours and will help track client needs, handle inquiries, and maintain accurate records, contributing to high-quality home care and peace of mind for families.

Qualifications

• Experience in the healthcare field preferred.
• Knowledgeable in Windows applications.
• Experience with scheduling software preferred.
• Strong customer service skills.
• High attention to detail.
• Ability to work self-directed with limited supervision.
• Excellent communication with clients and team.

Responsibilities

• Schedule clients with caregiving services.
• Coordinate communication between clients and caregivers.
• Monitor staffing requirements to manage client volumes.
• Be on call after regular business hours occasionally.
• Ensure all client information is received in written, verbal, or electronic format.
• Track and validate client-related documentation.
• Assess client satisfaction.
• Respond to incidents/complaints promptly and relay information to Care Coordinator.

Skills

Scheduling

Customer service

Caregiver coordination

Attention to detail

On-call readiness

Healthcare experience

Tools

Windows applications

Scheduling software

Job description

• Making a difference in the lives of those dealing with medical illnesses and age-related complications


• Free education and training with QPath Career Pathways Program

Benefits:

• Bonus based on performance


• Competitive salary


• Dental insurance


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Benefits/Perks

• Full-time hours


• Competitive Wages


• Continuing education programs


• Making a difference in the lives of those dealing with medical illnesses and age-related complications


• Career Advancement


• Free education and training with QPath Career Pathways Program

Overview

Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our growing team as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Our clients are located throughout the Lower Mainland and we have offices in Vancouver, Surrey, and Port Coquitlam.

Job Summary

The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She/he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures. There will be a requirement to be on call after regular business hours from time to time.

Responsibilities

• Effectively meets the needs of each client by scheduling the client with caregiving services


• Ensures compliance with standards of care


• Monitors referral trends and anticipates increases/decreases


• Responds to client/employee inquiries immediately


• Ensures all relevant information is received either in written/verbal/electronic format


• Assists with tracking and validating client-related documentation


• Assesses client satisfaction


• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately

Qualifications

• Experience in the healthcare field is preferred


• Knowledgeable in all Windows applications


• Experience with scheduling software is preferred


• Strong customer service skills


• High attention to detail


• Strong problem-solving skills


• Self-directing with the ability to work with little direct supervision


• Excellent customer service skills


• Experience with direct employee supervision

Flexible work from home options available.