Client Care & Office Coordinator — Kelowna (Mon–Fri)

Handyman Connection; Kelowna; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Benefits after probationary period

Business-casual environment

Monday–Friday daytime hours

Job summary

Handyman Connection of Kelowna is seeking a Client Care Representative to support our office, customers, and craftsmen. The role emphasizes friendly customer service, scheduling, billing, and project coordination with a Monday–Friday daytime schedule.

The ideal candidate has 3–5 years in customer service or office administration, strong communication, and proficiency in Microsoft Office and CRM systems. This is a full-time, in-office position with a supportive, family-oriented workplace.

Qualifications

• 3–5 years experience in customer service or office administration (required).
• Strong verbal and written communication skills.
• Confident with Microsoft Outlook, Excel, Word, and CRM systems.
• Positive, professional, people-oriented personality.
• Strong independent judgment, ability to resolve issues without escalation.

Responsibilities

• Deliver exceptional, friendly customer service.
• Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable.
• Coordinate schedules, manage job tracking, and support staff and customers.
• Handle billing, follow-ups, communication, and project coordination.
• Manage multiple priorities in a fast-paced setting.
• See small projects through from intake to completion.

Skills

Customer service

Office administration

Independent judgment

Communication skills

Tools

Microsoft Outlook

Excel

Word

CRM systems

Job description

Handyman Connection of Kelowna is seeking a Client Care Representative to support our office, customers, and craftsmen. The role emphasizes friendly customer service, scheduling, billing, and project coordination with a Monday–Friday daytime schedule.

The ideal candidate has 3–5 years in customer service or office administration, strong communication, and proficiency in Microsoft Office and CRM systems. This is a full-time, in-office position with a supportive, family-oriented workplace.