Services Coordinator - Home Care

Qualicare Homecare, BC; Vancouver; Hybrid; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Full-time hours

Continuing education programs

Making a difference in lives of those

Career Advancement

Free education and training with QPath

Job summary

Qualicare Home Care is seeking a compassionate Services Coordinator to join our growing team. You will manage client scheduling, caregiver communication, and staffing needs to ensure quality home care across the Lower Mainland with offices in Vancouver, Surrey, and Port Coquitlam.

The role involves organizing client care, coordinating with caregivers, and adherence to policies. On-call after regular hours may be required to support client volumes and service continuity.

Qualifications

• Experience in the healthcare field is preferred.
• Knowledgeable in all Windows applications.
• Experience with scheduling software is preferred.
• Strong customer service skills.
• High attention to detail.
• Strong problem-solving skills.
• Self-directed with the ability to work with little direct supervision.
• Excellent customer service skills.

Responsibilities

• Effectively meets the needs of each client by scheduling the client with caregiving services.
• Ensures compliance with standards of care.
• Monitors referral trends and anticipates increases/decreases.
• Responds to client/employee inquiries immediately.
• Ensures all relevant information is received in written/verbal/electronic format.
• Assists with tracking and validating client-related documentation.
• Assess client satisfaction.
• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately.

Skills

Scheduling

Customer service

Windows applications

Scheduling software

Attention to detail

Problem solving

Self-directed

Communication

Tools

Scheduling software

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Dental insurance


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Benefits/Perks

• Full-time hours


• Competitive Wages


• Continuing education programs


• Making a difference in the lives of those dealing with medical illnesses and age-related complications


• Career Advancement


• Free education and training with QPath Career Pathways Program

Overview

Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our growing team as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Our clients are located throughout the Lower Mainland and we have offices in Vancouver, Surrey, and Port Coquitlam.

Job Summary

The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She/he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures. There will be a requirement to be on call after regular business hours from time to time.

Responsibilities

• Effectively meets the needs of each client by scheduling the client with caregiving services


• Ensures compliance with standards of care


• Monitors referral trends and anticipates increases/decreases


• Responds to client/employee inquiries immediately


• Ensures all relevant information is received either in written/verbal/electronic format


• Assists with tracking and validating client-related documentation


• Assess client satisfaction


• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately

Qualifications

• Experience in the healthcare field is preferred


• Knowledgeable in all Windows applications


• Experience with scheduling software is preferred


• Strong customer service skills


• High attention to detail


• Strong problem-solving skills


• Self-directing with the ability to work with little direct supervision


• Excellent customer service skills


• Experience with direct employee supervision

Flexible work from home options available.