Client Care Coordinator

Home Instead; Halifax; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health & dental

Retirement plan

Mileage reimbursement

Coaching & development

Supportive team

Independent work

Meaningful impact

Job summary

Home Instead is seeking a Client Care Coordinator who will meet with seniors and families in the community to assess needs, develop personalized care plans, and coordinate services for exceptional client experiences.

The role focuses on relationship-building, problem-solving, and independent day-to-day management, with opportunities for professional development and a supportive team environment.

Qualifications

• Strong communication and relationship-building abilities are essential.
• Excellent organizational and administrative skills are required.
• Self-motivated, independent work style with teamwork when needed.
• Flexibility to participate in rotating after-hours on-call schedule.

Responsibilities

• Meet with prospective clients and families to understand needs and build care plans.
• Conduct care consultations and respond to service inquiries.
• Perform regular quality assurance visits with existing clients.
• Update care plans as client needs change.
• Build strong relationships with clients, families, and Care Professionals.
• Introduce Care Professionals to new clients and support successful care relationships.
• Coordinate all aspects of client care with colleagues.
• Address client and family concerns and drive positive resolutions.
• Maintain client documentation and required reporting.
• Prepare weekly, monthly, and quarterly performance reports.
• Participate in community events and networking opportunities.
• Occasionally join rotating after-hours on-call schedule.

Skills

Communication skills

Relationship-building

Organizational skills

Independence

Problem-solving

Driver's license

Education

CCA designation or healthcare-related education

Tools

Computer skills

Job description

Do you enjoy building meaningful relationships and helping people feel supported, confident, and cared for? Are you someone who can connect with families, solve problems, and manage your day independently? If so, this Client Care Coordinator role could be the right fit for you.

You’ll spend much of your time in the community meeting with seniors and their families, conducting care consultations, developing personalized care plans, and ensuring our clients continue to receive exceptional service. You’ll work closely with our internal team to coordinate care, resolve concerns, and create a positive experience for the families we serve.

This is a rewarding, relationship-focused role for someone who enjoys working with people, being out in the community, and making a meaningful difference every day.

Responsibilities

• Meet with prospective clients and their families to understand their needs and develop personalized care plans
• Conduct care consultations and respond to new service inquiries
• Complete regular quality assurance visits with existing clients
• Update care plans as client needs change
• Build strong relationships with clients, families, and Care Professionals
• Introduce Care Professionals to new clients and help support successful care relationships
• Work closely with colleagues to coordinate all aspects of client care
• Respond to client and family concerns and work toward positive resolutions
• Maintain accurate client documentation and complete required reporting
• Prepare weekly, monthly, and quarterly performance reports
• Participate in community events, networking opportunities, and relationship-building initiatives as needed
• Participate in our rotating after-hours on-call schedule, typically every 4th to 5th weekend and 1-2 evenings per week

What We’re Looking For

• CCA designation or education/experience in health care, senior care, social services, or a related field
• 2+ years of relevant professional experience
• Strong communication and relationship-building skills
• Excellent organizational, administrative, and computer skills
• Compassionate, professional, and solutions-focused approach
• Self-motivated and comfortable working independently while also contributing to a team
• Strong problem-solving skills and the ability to adapt when priorities change
• Valid driver’s license, reliable vehicle, and willingness to travel within our service area
• Flexibility to participate in a rotating after-hours on-call schedule

Why Home Instead

• Competitive compensation
• Health and dental benefits
• Group Retirement Savings Plan with employer contributions
• Mileage reimbursement
• Ongoing coaching, training, and professional development
• A supportive, collaborative team environment
• A varied role with the opportunity to work independently
• The opportunity to make a meaningful impact in the lives of seniors and their families

If you are looking for a career where you can build meaningful relationships, support families through important decisions, and make a genuine difference in the lives of seniors, we would love to hear from you.