Service Coordinator

AIP Connect; Canada; On-site; CAD 33,062 - 34,440; Full time

Benefits offered by this job

Group Health Insurance

Vision and Dental

RSP Plan with 4% company match

Generous PTO Program

Bonus Program

Tuition Reimbursement

Opportunity for growth within the company

Job summary

A dedicated care provider in Canada is seeking Service Coordinators to manage client and caregiver schedules while ensuring compliance and satisfaction. Ideal candidates will have strong customer service skills, organizational abilities, and a passion for enhancing the lives of seniors. This role offers a supportive team environment, competitive pay, and a range of benefits including health insurance and PTO. If you're energetic and dedicated, this opportunity could be the perfect fit for you.

Qualifications

• High integrity and eagerness to learn.
• Adaptable and able to act with urgency.
• Passion for working with the aging population preferred.

Responsibilities

• Answer calls professionally and knowledgeably.
• Match clients and Caregivers based on needs.
• Maintain schedules and foster quality matches.
• Ensure accurate client and Caregiver records.
• Uphold company policies and procedures.

Skills

Excellent customer service skills

Strong organizational skills

Ability to excel in a fast-paced environment

Team-oriented

Typing skills (60 WPM preferred)

Sense of humor

Tools

Outlook

WellSky (ClearCare)

Salesforce

Microsoft Office Suite

Job description

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.

As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

Schedule

Sunday to Thursday or Tuesday through Saturday

What We Offer

• Group Health Insurance
• Vision, and Dental
• RSP Plan with 4% company match
• Generous PTO Program
• Bonus Program
• Tuition Reimbursement
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn $80 per night

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call

Qualifications

• High integrityExcellent customer service skills and eagerness to learn
• Strong organizational and typing skills (60 WPM preferred)
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred
• Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

$24 - $25 an hour

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.