Lead Caregiver

Home Instead; Toronto; On-site; CAD 30,000 - 33,000; Full time

Job summary

Home Instead in Toronto, Ontario is seeking a Lead Caregiver to guide and empower our caregiving team, supporting older adults and families with dignity and compassionate care. The role includes coaching, onboarding, and ensuring high-quality service across the territory.

You will travel to coach caregivers, document performance, and collaborate with clients and office teams. A PSW background with mentoring experience is highly valued for building a skilled, dependable team.

Qualifications

• PSW certificate or international nursing experience with 2+ years in senior care.
• Valid First Aid & CPR certification.
• Immunization Record & TB Testing.
• Vulnerable Sector Police Check.
• Dementia care training and GPA training are assets.
• Food Handler certificate is an asset.

Responsibilities

• Travel across our territory to coach and provide QA to caregivers.
• Support onboarding, orientation, and client introductions for new caregivers.
• Communicate clearly with caregivers, clients, families and office teams.
• Identify challenges early and suggest solutions.
• Maintain documentation and update HR on caregiver performance.
• Step in as a PSW in emergencies when needed.
• Contribute ideas for training and development opportunities.

Skills

Mentoring

Communication

Teamwork

Organization

Computer literacy

Discretion

Education

PSW Certificate

International nursing experience with 2+ years in senior care

Job description

Join Our Team as a Lead Caregiver - Make a Real Difference Every Day!

Are you a compassionate, motivated Personal Support Worker (PSW) who loves supporting others and making a positive impact on people’s lives? Home Instead is looking for a LeadCaregiver to inspire and guide our caregivers while helping older adults and their families navigate the challenges of aging with dignity and care.

Why You’ll Love This Role

• Empower caregivers with the guidance and support they need to succeed.
• Work closely with clients and families to ensure the highest quality of care.
• Play a key role in enriching the lives of older adults in our community.
• Be part of a collaborative, supportive team that values your expertise.

What You’ll Do

• Travel across our territory to coach and provide quality assurance to caregivers.
• Support new caregiver onboarding, orientation, and client introductions.
• Communicate clearly with caregivers, clients, families, and office teams.
• Identify challenges before they become problems and recommend solutions.
• Maintain accurate documentation and keep HR updated on caregiver performance.
• Step in as a PSW in emergency situations when needed.
• Contribute ideas for training and development opportunities for our team.

What We’re Looking For

• More than 2 years' experience as a PSW.
• Must understand the importance of household management and meal preparation & cooking as part of providing quality senior care.
• Previous experience involving mentoring and coaching.
• Valid driver’s license, full-time access to a reliable car, and auto insurance.
• Strong communication, patience, and mentoring skills.
• Professionalism, discretion, and excellent judgment.
• Strong organizational skills and ability to prioritize effectively.Computer-savvy with a willingness to learn new systems.
• Team-oriented mindset and ability to build positive relationships.

Work Schedule

• Monday to Friday, 40 hours/week with flexible start and end times.
• Occasional weekends as needed.

Education

• Personal Support Worker Certificate OR
• International nursing experience, combined with more than 2 years of hands-on, professional senior care experience

License/Certifications

• Current First Aid & CPR certification.
• Immunization Record & TB Testing
• Vulnerable Sector Police Check
• Dementia care training and experience is a strong asset.
• Gentle Persuasive Approach (GPA) training is an asset.
• Food Handler certificate is an asset.

Rate Of Pay

$23.00 per hour

Why Home Instead?

At Home Instead, your work matters. You’ll play a critical role in supporting caregivers, empowering families, and enhancing the lives of older adults. If you thrive on making a difference and enjoy a dynamic, supportive work environment, this is the role for you!

We thank all applicants, however, only those individuals selected for interview will be contacted.

Home Instead is committed to creating an inclusive and accessible workplace. Accommodations are available throughout the recruitment and hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

In accordance with Ontario legislation, we disclose that artificial intelligence-enabled tools may be used to support certain aspects of our hiring process. All applications are reviewed by our recruitment team, and all hiring decisions are made by our team.