Client Advisor - Yorkdale

Brobston Group LLC; Toronto; On-site; CAD 36,000 - 54,000; Full time

Job summary

Brobston Group LLC in Toronto seeks an in-store Client Advisor to provide a personalized luxury shopping experience and drive sales through expert product knowledge and styling advice.

You will build lasting client relationships, maintain a client book, and support merchandising and POS processes to uphold brand standards.

Qualifications

• Retail experience in fashion, jewelry, or lifestyle brands.
• Excellent communication and storytelling to engage international clients.
• Sales-focused with emphasis on client satisfaction and relationships.
• Flexible availability including weekends, holidays, and shifts.
• Multilingual candidates are a plus.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through upselling, cross-selling, and meeting sales targets.
• Build and maintain a client book, manage follow-ups, and invite clients to events and styling sessions.
• Ensure store presentation and merchandising align with brand guidelines; support visual merchandising activities.
• Process transactions, operate POS, manage inventory and stock replenishment, and support back-office functions.

Job description

Summary

The Client Advisor is the primary point of contact for clients in-store, delivering a personalized luxury shopping experience and driving sales through expert product knowledge and styling. This role focuses on building and maintaining strong client relationships, developing a client book, and ensuring the store reflects the brand’s standards. The advisor supports merchandising, inventory processes, and efficient POS transactions to uphold high levels of client satisfaction.

Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through upselling, cross-selling, and meeting sales targets.
• Build and maintain a client book, manage follow-ups, and invite clients to events and styling sessions.
• Ensure store presentation and merchandising align with brand guidelines; support visual merchandising activities.
• Process transactions, operate POS, manage inventory and stock replenishment, and support back-office functions.

Requirements

• Previous retail experience in fashion, jewelry, or lifestyle brands.
• Exceptional communication and storytelling skills to engage an international clientele.
• Sales-driven mindset with a focus on client satisfaction and relationship building.
• Flexible availability including weekends, holidays, and early/late shifts as required.
• Team player with cultural awareness; multilingual candidates are a plus.