Client Advisor, Bloor Street

Loro Piana; Toronto; On-site; CAD 34,000 - 41,000; Full time

Job summary

Loro Piana in Toronto seeks a Client Advisor to drive sales growth and deliver exceptional service for our luxury clientele. You will build lasting relationships, showcase product knowledge, and curate elevated shopping experiences in a fast-paced luxury retail environment.

Ideal candidates have 2+ years in luxury retail sales, strong teamwork, and proficiency with Microsoft Office and SAP. You will support store operations and merchandising while upholding brand standards.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Excellent attention to detail and customer service.
• Proficient in Microsoft Office, SAP, and other digital tools.

Responsibilities

• Exceed personal sales goals and drive team growth while upholding Loro Piana standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with teammates for a seamless client experience.
• Cultivate client relationships with post-purchase follow-up and after-sales support.
• Collect and update client information to tailor services.
• Engage with clients to promote products and drive sales growth.
• Maintain store displays aligned with visual merchandising guidelines.
• Partner with leadership on action plans to boost sales performance.
• Identify opportunities to optimize sales growth and operations.

Skills

Customer service

Teamwork

Tools

Microsoft Office

SAP

Job description

Position

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.

Salary

$25 - $30 CAD / Hour