Client Advisor, Toronto

Loro Piana; Toronto; On-site; CAD 40,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Product discount

Exclusive LVMH discounts

Job summary

Loro Piana is seeking a Client Advisor in Toronto to deliver exceptional service and drive store sales for our luxury products. You will build strong client relationships, leverage product knowledge, and contribute to a premium shopping experience aligned with brand standards.

Ideal candidates have experience in luxury retail, strong communication skills, and the ability to manage client information for personalized service.

Qualifications

• 2+ years of sales or sales support experience in luxury retail.
• Excellent customer service and attention to detail.
• Strong teamwork and collaboration with store colleagues.
• Proficiency with Microsoft Office and SAP systems.
• Ability to manage client information and after-sales follow-up.

Responsibilities

• Exceed personal sales goals and drive store growth while upholding Loro Piana standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless client experience.
• Cultivate and maintain relationships with clients and provide after-sales support.
• Update client information to tailor future interactions and services.

Skills

Sales experience

Customer service

Teamwork

MS Office

SAP

Tools

Microsoft Office

SAP

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

Key Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Role model company values
• Identify client experience, product knowledge, and storytelling opportunities on the floor and translated them into focused coaching priorities to elevate execution and consistency
• Partner with store leadership and training teams to reinforce storytelling standards, strengthen service delivery, and drive impactful on-the-floor learning moments
• Support a continuous coaching culture by contributing to feedback cycles, in-store training activations, and dedicating meaningful time to team development and knowledge sharinG
• Participate in Seasonal road show instore presentations in collaboration with Retail Excellence team as well as autonomously.

Profile

Skills And Abilities Required

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

• medical
• dental
• vision coverage
• fertility support
• adoption and surrogacy reimbursement
• tuition reimbursement
• 401K match
• Headspace mental health support
• generous product discount
• exclusive LVMH discounts
• other tailored perks

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.