Client Advisor, Bloor Street

LVMH; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

We are seeking a Client Advisor to join Loro Piana. Drive sales growth through superior client service and by building lasting client relationships, delivering elevated shopping experiences.

Ideal candidates will have 2+ years in luxury retail sales, strong product knowledge, and teamwork skills to support store objectives.

Qualifications

• 2+ years of sales or sales support experience in luxury retail.
• Excellent attention to detail and customer service.
• Knowledge of product assortment and visual standards.
• Ability to lift up to 40 pounds.

Responsibilities

• Exceed personal sales goals and drive growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with team members to ensure a seamless shopping experience for clients and store success.
• Cultivate and maintain strong relationships with clients by following up on purchases and after-sales support.
• Collect and update client information to tailor future interactions and services to individuals.
• Engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to align with visual merchandising guidelines.
• Collaborate with store leadership to execute plans to enhance sales performance.
• Identify opportunities for optimizing sales growth and operational efficiencies.

Skills

Sales experience

Luxury retail knowledge

Customer service

Microsoft Office

SAP

Tools

Microsoft Office

Job description

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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