Loro Piana, Client Advisor, Yorkdale

Loro Piana; Toronto; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana is seeking a Client Advisor to join our Toronto store. You will drive sales, provide exceptional service, and build lasting relationships with clients, delivering a premium shopping experience aligned with our brand standards.

The role requires a passion for luxury products, strong communication, and teamwork. You will support store operations and contribute to achieving key business objectives in a dynamic retail environment.

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Excellent customer service, teamwork and problem-solving skills.
• General knowledge of sales, operations and inventory.

Responsibilities

• Exceed personal sales goals and drive growth while upholding Loro Piana standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience.
• Cultivate and maintain client relationships and provide after-sales support.
• Collect and update client information for personalized service.
• Engage with clients to promote products and drive sales growth.
• Oversee store display maintenance per visual guidelines.
• Work with leadership to improve sales performance and efficiencies.
• Identify opportunities for sales growth and process improvements.

Skills

Luxury sales

Customer service

Teamwork

Problem solving

Store operations

Education

Experience in luxury retail

Tools

Microsoft Office

SAP

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

Key Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

Skills And Abilities Required

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

• healthcare
• fertility support
• adoption and surrogacy
• tuition reimbursement
• mental health support

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.