Seasonal Sales Support, Toronto

Loro Piana; Toronto; On-site; CAD 26,000 - 38,000; Part time

Benefits offered by this job

Healthcare benefits

Fertility support

Tuition reimbursement

Mental health support

Job summary

Loro Piana seeks a Seasonal Store Support Specialist to elevate the luxury shopping experience by delivering exceptional support to the store team. You will coordinate with colleagues, apply product knowledge, manage client inquiries, and assist in store operations to help achieve business goals.

Requires 2+ years in luxury retail; strong customer service, teamwork, and the ability to lift up to 40 pounds are essential.

Qualifications

• 2+ years of sales or sales support experience in luxury retail.
• Proficient with Microsoft Office and SAP.
• Excellent attention to detail and strong customer service.

Responsibilities

• Facilitate the sales process with hospitality and expert assistance in line with Loro Piana standards.
• Provide product knowledge to enhance client experience.
• Build client relationships via emails, notes, calls, and clienteling app to boost sales.
• Record and update client information to tailor future services.
• Promote new products through personalized outreach to increase awareness.
• Maintain store displays in line with visual merchandising guidelines.
• Collaborate with store management and sales team to ensure merchandise is replenished and accessible.
• Provide operational and administrative support to client advisors.

Skills

Customer service

Teamwork

Attention to detail

Tools

Microsoft Office

SAP

Job description

Position

We are seeking a Seasonal Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks across the business. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Job Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Profile

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.