Client Advisor, Bloor Street

LVMH; Mississauga; Remote; CAD 42,000 - 58,000; Full time

Job summary

Loro Piana in Mississauga is seeking a Client Advisor to drive sales growth and deliver exceptional service to our clients. You will leverage passion for luxury products, build lasting relationships, and curate elevated shopping experiences that align with our brand standards.

The role requires 2+ years in sales, proficiency with Microsoft Office and SAP, and a collaborative mindset to work with the store team.

Qualifications

• 2+ years of sales or sales support experience, preferably in luxury retail.
• Proficient in Microsoft Office, SAP and other digital tools.
• Excellent attention to detail, customer service and teamwork skills.
• General knowledge of sales, operations and inventory.

Responsibilities

• Exceed personal sales goals and drive growth as part of a team while upholding standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with teammates to ensure a seamless shopping experience.
• Cultivate and maintain client relationships with after-sales follow-up.
• Collect and update client information to tailor future interactions.
• Engage with clients to promote products and drive sales growth.
• Maintain store displays aligned with visual merchandising guidelines.
• Work with leadership to implement plans to boost sales.
• Identify opportunities to optimize sales and operations.

Skills

Microsoft Office

SAP

Customer service

Teamwork

Job description

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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