Client Account Manager - Recruitment & Talent Solutions

Goldbeck Recruiting Inc

Burnaby

On-site

CAD 80,000 - 120,000

Full time

35 hours ago

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Job summary

Talent Harbour Group in partnership with Goldbeck Recruiting is seeking a Client Account Manager to own and grow an established portfolio of client relationships. You will work directly with business owners, CEOs, HR leaders and hiring managers to understand their talent needs and deliver tailored recruitment and HR solutions.

With an experienced team behind you, you’ll expand accounts, develop leadership and coaching offerings, and drive growth across Canada.

Qualifications

Minimum 3 years of relevant experience in recruitment, staffing, account management or professional services.

Responsibilities

Own and grow an established portfolio of client relationships and identify opportunities for account expansion.
Understand client needs and present recruitment, leadership development and HR solutions.
Ensure exceptional client service and delivery by coordinating with recruitment and consulting teams.
Maintain proactive client communications and progress updates across multiple accounts.
Develop new client relationships and contribute to growth initiatives.

Skills

Account management

Relationship building

Business development

CRM proficiency

Tools

CRM systems

Job description

Location: Burnaby, BC (relocating to Port Moody, BC)

Target Total Compensation: 80,000–120,000 annually, with $150,000+ earning potential for top performers

We're looking for an experienced recruitment or staffing professional who knows how to build strong client relationships, deliver exceptional service and grow accounts.

This is an opportunity to take ownership of an established portfolio of clients within one of Canada's fastest-growing companies.

You'll have an experienced recruitment and consulting team behind you, multiple talent solutions to offer clients and the opportunity to work directly with our VP of Client Services and CEO.

You won't be starting from scratch. You'll build on longstanding client relationships while identifying opportunities to expand those accounts, develop new business and help scale our organization.

For the right person, this is much more than an account management position. It's an opportunity to play a key role in our next stage of growth, with significant potential to advance into leadership.

About Talent Harbour Group & Goldbeck Recruiting

Talent Harbour Group was named to The Globe and Mail's 2026 Canada's Top Growing Companies list.

Our recruitment division, Goldbeck Recruiting, has been recognized by Forbes as one of Canada's top executive recruiting firms for two consecutive years.

Together, we combine decades of recruitment expertise with the perspective of entrepreneurs and operators who have built, scaled and led successful businesses.

We help organizations attract, develop and retain great people through:

Executive Search & Professional Recruitment
Leadership Development & Executive Coaching
Fractional HR & HR Consulting

We're entrepreneurial, move quickly and believe exceptional client service is the foundation of long-term growth.

As we continue expanding our recruitment and talent management businesses across Canada, we're building a team of ambitious professionals who want to make a meaningful impact.

The Opportunity

As our Client Account Manager, you'll own and develop an established portfolio of client relationships while helping grow our recruitment and broader talent management business.

You'll work directly with business owners, CEOs, senior executives, HR leaders and hiring managers to understand their organizations, business challenges and evolving talent needs.

Some clients may need help recruiting an executive or building out a team. Others may need leadership development, executive coaching, career transition support or fractional HR services.

Your role is to understand those needs, recommend the right solutions and ensure our recruitment and consulting teams deliver an exceptional client experience.

You'll also be responsible for identifying new opportunities within existing accounts, developing additional client relationships and contributing to the continued growth of our business.

This is a relationship-driven role with real commercial responsibility. We're looking for someone who takes pride in outstanding service, follows through on commitments and knows how to turn strong relationships into long-term business opportunities.

What You'll Be Responsible For

1. Own and Grow Client Relationships

Manage and develop an established portfolio of client accounts.
Build trusted relationships with business owners, executives, HR leaders and hiring managers.
Take time to understand each client's business, organizational challenges and future plans.
Maintain regular, proactive communication with clients.
Identify opportunities to expand recruitment assignments and other services within existing accounts.
Develop relationships with additional departments, locations and decision-makers.
Reconnect with previous clients and help reactivate dormant accounts.
Contribute to developing new client relationships and business opportunities.

2. Understand Client Needs and Recommend Solutions

Meet with clients to understand their recruitment, leadership and broader HR needs.
Identify opportunities for executive search, professional recruitment and specialized hiring.
Recognize when clients could benefit from leadership development, executive coaching, career transition or fractional HR support.
Connect clients with the appropriate recruiters, consultants and specialists.
Work with internal teams to develop solutions that address client challenges.
Position Talent Harbour and Goldbeck as trusted long-term talent partners.

3. Ensure Exceptional Client Service and Delivery

Serve as a key relationship owner and point of contact for assigned clients.
Work closely with our recruitment and consulting teams to ensure client expectations are clearly understood.
Stay informed on the progress of active recruitment searches and consulting engagements.
Ensure clients receive timely updates, responsive communication and consistent follow-through.
Proactively address concerns, resolve issues and elevate challenges when necessary.
Hold internal teams accountable for commitments while supporting them in delivering excellent results.
Take ownership of the overall client experience and ensure nothing falls through the cracks.

You'll own the client relationship and help ensure successful delivery, while our recruitment and consulting teams are responsible for executing their respective engagements.

Work directly with the VP of Client Services and CEO on important client relationships and growth initiatives.
Help develop best practices for account management, client retention and account expansion.
Identify opportunities to introduce additional Talent Harbour services across our customer base.
Maintain accurate client records, account activity and sales opportunities in our CRM.
Share market insights, customer feedback and ideas to improve our services.
Contribute to building a scalable client relationship management function as we expand across Canada.

Who We're Looking For

Ideally, you're an experienced recruitment or staffing professional who enjoys working directly with clients and helping businesses solve their hiring and talent challenges.

You may currently be an:

Account Manager or Senior Account Manager
Recruitment Consultant or Senior Recruitment Consultant
Client Relationship Manager
Client Success Manager
Client Services Manager
Business Development Manager within recruitment or staffing

Perhaps you've spent years running a 360 recruitment desk and particularly enjoy the relationship-building and client development side of the business.

Or you've been managing client accounts at a staffing or recruitment agency and are looking for a role with a broader service offering, more ownership and greater opportunities for growth.

We're looking for someone who:

Has a minimum of 3 years of relevant experience in recruitment, staffing, account management or professional services.
Has experience managing and growing business-to-business client relationships.
Understands recruitment processes, hiring challenges and the importance of excellent service delivery.
Can confidently engage with business owners, senior executives and HR leaders.
Has a demonstrated ability to retain clients, identify opportunities and expand accounts.
Takes ownership, follows through and holds themselves accountable for results.
Is proactive, organized and exceptionally responsive.
Has strong communication, relationship-building and problem-solving skills.
Is commercially minded and comfortable discussing business opportunities.
Has experience using CRM systems to manage client relationships and opportunities.
Enjoys working in an entrepreneurial, fast-paced environment.
Has the ambition to grow professionally and potentially take on leadership responsibilities.

Experience in recruitment or staffing is strongly preferred. We will also consider outstanding candidates with relevant account management experience in HR consulting or related professional services.

Why Join Talent Harbour & Goldbeck?

An Established Book of Business

You'll inherit an existing portfolio of clients and build on relationships developed over many years. You'll have a strong foundation from day one, with plenty of opportunity to grow.