Clerical Assistant (SJR) - St. John's Rehab Outpatient Services - Temporary Full-Time - 2026-18803

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 40,000 - 52,000; Full time

Job summary

Sunnybrook Health Sciences Centre is seeking a Clerical Assistant to provide administrative support for Outpatient Services, including GLAD, Falls Prevention, MVC, WSIB, and Wellness Clinics. This role supports the Outpatient Services interdisciplinary team as well as external payers and referring partners.

Primary duties include high-volume scheduling, data entry into patient management systems, and maintaining accurate charts.

Qualifications

• Post-secondary diploma required; successful completion of a medical terminology course is preferred.
• Minimum three years of administrative experience, health care or insurance setting preferred.
• Insurance industry experience required (i.e. OCF 18 submissions, organizing independent medical evaluations).
• Proficiency in Microsoft Outlook, Word, and Excel; experience with networked systems (e.g., HCAI).
• Typing at 40 wpm or 106 net keystrokes per minute; strong accuracy.

Responsibilities

• Schedule initial and treatment services with internal and external team members for hospital and community visits.
• Schedule GLAD program and other clinics, including assessments and follow-up appointments.
• Prepare new client charts and enter client data into patient management systems (including Electronic Patient Record-ADT, databases).
• Review new client orientation package and conduct intake sessions with new clients.
• Facilitate and monitor follow-through of clinic recommendations (e.g. faxing prescriptions).
• Participate in cross-training activities related to administrative support services.
• Contribute to quality improvement by developing administrative and client-care procedures.

Skills

Scheduling

Administrative support

Customer service

Medical terminology

Data entry

Excel

HCAI

Typing speed 40 wpm

Cross-functional teamwork

Attention to detail

Customer service

Education

Post-secondary diploma

Medical terminology course

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

HCAI or health information systems

Job description

Job Summary and Qualifications:

• The Clerical Assistant is primarily responsible for providing administrative support for Outpatient Services, which includes provincially funded Ambulatory Care Services including GLAD and Falls Prevention, Marketed Services (MVC, WSIB), and, Wellness Clinics. This incumbent provides clerical and customer services support to the Outpatient Services interdisciplinary health care team as well as third party payers and other referring partners external to the department.

  Summary of Duties

  • Schedule initial and treatment services which require communication with multiple internal and external team members for hospital and community based visits
  • Schedule GLAD program and other clinics (including scheduling of assessments and follow up appointments), Recovery Garment clinics and team/client conferences
  • Prepare new client charts including entering client data into the patient management systems (including Electronic Patient Record-ADT, relevant Databases)
  • Review new client orientation package and conduct intake sessions with new clients
  • Facilitates and monitors follow-through of recommendations made in clinics (e.g. faxing of prescriptions)
  • Participation in cross training activity related to administrative support services across Outpatient Services
  • Contribute to quality improvement of the Program through participation in the development of administrative and client-care procedures

  Qualifications/Skills

  • Post-secondary diploma required; successful completion of a medical terminology course is preferred
  • Minimum three years of administrative experience, health care or insurance setting preferred
  • Insurance industry experience required (i.e. OCF 18 submissions, organizing independent medical evaluations)
  • Intermediate-advanced level skill in Microsoft Outlook, Word, and Excel, as well as experience with a networked system (e.g. HCAI)
  • Keyboarding at 40 w.p.m. or 106 net keystrokes per minute
  • Ability to work with a minimum level of supervision and work effectively in a highly demanding environment
  • Demonstrated ability to work directly with cross-functional work teams
  • Demonstrated ability to prioritize and organize work, with high level of accuracy and attention to detail
  • Excellent customer service skills.
  • Excellent interpersonal, verbal and written communications skills.