Patient Administrative Associate - Barzakay Clinic - Regular Full-Time - 2026-19015

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sunnybrook Health Sciences Centre seeks a Patient Administrative Associate to support multiple clinical teams and outpatient clinics. The role focuses on coordinating patient flow, completing referrals, scheduling appointments and maintaining accurate patient records.

The position requires medical secretarial training and experience in fast-paced outpatient settings, with proficiency in clinical information systems and strong communication skills.

Qualifications

• Requires completion of a one (1) year Medical Secretarial program/diploma and a medical terminology course.
• Minimum of two (2) years related practical experience or equivalent education/experience.
• Prior experience as a Medical Secretary in a fast-paced outpatient clinic is preferred.

Responsibilities

• Supports multiple medical and clinical teams to ensure smooth flow of outpatient clinics by coordinating patient flow and activities.
• Completes referral intake and follows up to obtain missing patient information within defined timelines.
• Schedules patients for various medical appointments, procedures and diagnostic tests and notifies patients of cancellations.
• Registers a high volume of patients in a fast-paced, multi-clinic area.
• Obtains patient demographics and billing information as required.
• Responds to inquiries, calls, and voicemails in a timely manner.
• Follows up to expedite verbal or stat result requests.
• Performs filing, sorting, faxing and data entry.
• Maintains accurate patient records; assists with information systems as required.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Organizational skills

Problem solving

Independent work

Team collaboration

Education

Medical Secretarial diploma

Medical terminology course

Tools

Accuro

SunnyCare

QuadraMed

Job description

The Garry Hurvitz Brain Sciences Centre(“GHBSC”) will be a first of its kind in Canada, unifying the treatments for brain illness in a state-of-the-art collaborative space. The Harquail Centre for Neuromodulation G1, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as a Patient Administrative Associate to support multiple clinical teams and associated activities.

Summary of Duties:

• Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
• Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
• Schedules patients for a variety of medical appointments, procedures and diagnostic tests, notifying patient of cancelled clinics and providing alternative appointments.
• Receives and registers a high volume of patients in a fast-paced, multi-clinic area.
• Obtains primary patient demographics, OHN or third party billing information from patients as required.
• Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
• Follows up to expedite request for verbal or stat result requests.
• Filing/sorting/faxing of reports as required.
• Completes data entry in relevant information systems as required.
• Maintains accurate patient records.
• Other duties as required.

Qualifications/Skills:

• Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course
• Minimum of two (2) years related practical experience or the equivalent combination of education and experience
• Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
• Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
• Experience in booking necessary diagnostic tests/procedures
• Typing 40 net w.p.m. with maximum 5% error rate for data entry
• Demonstrated understanding of general medical and diagnostic imaging terminology an asset
• Demonstrated effective organizational and time management skills
• Demonstrated critical thinking and problem solving skills
• Demonstrated excellent interpersonal, verbal and written communication skills
• Strong organizational skills in order to meet deadlines
• Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
• Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
• Demonstrated satisfactory performance and attendance required