Administrative Support 9 - FIRH

St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 41,000 - 45,000; Part time

Job summary

St. Joseph’s Healthcare Hamilton is seeking a part-time ambulatory clinic clerk to support the Firestone program.

You will handle reception, registration, appointment confirmations and messages, and coordinate tests and doctor visits with EPIC EMR support. Ideal candidates have a 2-year Office Administration - Health Services diploma, medical terminology certification, strong typing and MS Word skills, and related office or customer service experience.

Qualifications

• 2-year post-secondary diploma in Office Administration - Health Services.
• Medical terminology certificate required.
• Basic MS Word, spelling and typing skills required.
• Medical terminology/ spelling knowledge required.
• Experience with EMR systems (EPIC) and test booking preferred.
• Two years of relevant office or customer service experience.

Responsibilities

• Reception and registration of patients at ambulatory clinics.
• Answering phones, calling patients to confirm appointments, and relay messages.
• Book tests and doctor visits; type reports and correspondence.
• Submit reports, transcription, filing, and chart preparation.
• Perform other clerical duties as assigned by supervisor/manager.

Skills

Medical terminology

Typing

Spelling

MS Word

Interpersonal skills

Organizational skills

Communication skills

Conflict resolution

Education

2-year diploma in Office Administration - Health Services

Medical terminology certificate

Tools

EPIC EMR

Job description

Position Details

Job Number: JR02217

Department: Firestone Support Staff

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Job Type: Regular, Part time

Contract Duration: 0 months

Number of Positions: 1

Union: CUPE Local 786

Hourly Rate (Min / Max): $30.11 - $32.72

Schedule

Work Days: Monday to Friday

Time of Day: Days

Shift: Hours - 8

Shift Start: AM 07:30

Reason for Posting: Posting is for a role with an existing vacancy

Application Dates

Opening Date: 2026-10-22

Closing Date: 2026-10-29

Job Description

Position Summary

This position is responsible for performing clerical administrative duties as required at the Firestone Ambulatory Clinic and all associated clinics within the Firestone Program. Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. Supporting all clinics of the Firestone Ambulatory Clinic.

Qualifications

• 2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required
• Medical terminology certificate required
• Basic skill level in MS Word, spelling and typing is required
• Basic skill level in medical spelling and medical terminology required
• Clerical testing may be required as part of the selection process.
• Knowledge about Firestone Clinic and activity is an asset
• Two years of current related office experience or customer service experience is required
• Experience in medical transcription
• Current experience withElectronic Medical Record software (EPIC) and booking diagnostic tests using all hospital electronic solutionsis required
• Excellent work performance and attendance record is essential
• Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions
• Must be able to set own priorities, ensuring patient and customer service is of utmost importance
• Excellent oral and written communication skills
• Good organizational and problem-solving skills
• Excellent conflict resolution skills

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people.We foster a culture of patient and staff safety where all positions comply and work in conjunction with Mission, Vision, and Core Values .

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]).