(C/26-42) Unit Clerk – Rehabilitation (Casual)

Startdate; Guelph; On-site; CAD 43,000 - 54,000; Full time

Job summary

St. Joseph’s Health Centre Guelph is seeking a Unit Clerk to provide essential clerical support across hospital units, enhancing patient and staff experiences.

The role emphasizes organization, confidentiality, and timely communication within the Interdisciplinary team. The Unit Clerk will manage admissions and discharges, coordinate messages, and maintain patient records while upholding safety and privacy standards.

Qualifications

• Post secondary diploma or certificate from a recognized administrative program or equivalent required.
• Knowledge of medical terminology required.
• Minimum one (1) years recent clerical experience in a health care setting preferred.
• Demonstrated computer skills with knowledge of Microsoft Office 365.

Responsibilities

• Answer telephone calls and field questions from patients, visitors, staff, volunteers.
• Ensure that information and messages are forwarded to the appropriate people; use judgment for urgent inquiries.
• Coordinate patient admissions on the direction of the Interdisciplinary team, including room assignments and communication with partners.
• Coordinate patient discharges/deaths with the Interdisciplinary team, including communication with the Business Office and Family Physicians.
• Maintain and organize patient filing systems and health records.
• Distribute mail and correspondence and assist with chart preparation and form handling.

Skills

Interpersonal skills

Written communication

Verbal communication

Medical terminology

Education

Post-secondary administrative diploma

Tools

Microsoft Office 365

Job description

The Unit Clerk is required to perform their duties in a manner that isconsistent with the organization’s mission, vision and values. The Unit Clerk requires a high level ofefficiency, organization, confidentiality and time management skills whichare essential to carrying out the duties of this position. The Unit Clerk will provide clericalsupport to maintain a progressive, efficient, organized healthcareenvironment that further enhances the patient and staff experience. The Unit Clerk operates, maintains andorders different types of office and clinical equipment and supplies forhospital units.

Key Accountabilities

• Performs allduties in accordance with the Mission Statement and policies and proceduresof St. Joseph’s Health Centre, and the Ministry of Health for Long Term Careguidelines.
• Demonstratescompetency skills for the following standards and indicators:
• Preservingthe individuality of patients
• Encounteringpatients in a caring way
• Maximizingthe individual’s participation and control
• Communicatingwith patients/families, staff, and other visitors in a timely, courteous, andhelpful manner
• Contributingto and utilizing the patient plan of care if appropriate
• Establishingand Maintaining Healthy Interpersonal Relationships
• Demonstratingenthusiasm for working with adults and their families
• Developingand preserving collaborative relationships among all members of the healthcare team and with other programs/departments
• Complieswith patient safety programs, policies and processes including identifyingand reporting adverse events/near misses
• Attends andparticipates in appropriate safety training or education updates (ie. handhygiene, emergency code reviews)
• Identifiesunsafe conditions or practices and takes appropriate action to address themincluding reporting or removing hazards
• MaintainingProfessionalism and Work Role Competencies
• Attendingand participating in suitable educational in-services
• Demonstratingprofessionalism
• Providingservices in an effective manner
• Participatingin research and continuous quality improvement activities
• Working withthe Interdisciplinary team to coordinate and organize day to day activitieson the unit
• Responsibleto answer telephone calls and fielding questions from patients, visitors,staff, volunteers.
• Ensuringthat information and messages are forwarded to the appropriate people. Usesjudgment in interrupting for urgent inquiries
• Responsiblefor organizing patient admissions on the direction of the Interdisciplinaryteam. This includes communication withbusiness office; assigning an appropriate room based on insurance and patientneeds; communication and faxing of information required from referringpartners; photocopying of admission packages; chart assembly; completionpatient armbands and signs for room door and dining room tables
• Responsiblefor organizing patient discharges/deaths on the direction of theInterdisciplinary team. This includescommunication with Business Office; dismantling charts for Medical Records;faxing required information to Family Physicians and other community partners
• Monitoringof stationary supplies and re-ordering as necessary
• Filing ofpatient forms and reports in the correct health record after they have beenreviewed by the appropriate health professional
• Maintainingpatient filing system that facilitates accuracy and organization
• Photocopyingand faxing of forms and correspondence
• Distributingmail and correspondence
• Communicatevia telephone broadcast or email change in patient condition as required
• May assistin the completion of Physician/NP patient care orders in collaboration withteam leader or nurse processing order e.g. requisitions for scheduled labtests ordered, communication with interdisciplinary team as required; faxing appropriate information as required; informing interdisciplinary teammembers/physicians of consultations required etc.
• Workingtogether with the interdisciplinary team and families to identifytransportation needs and booking appropriate transportation as required e.g.family car, wheelchair taxi, stretcher, volunteer van etc.
• Maintaininglists required for communicating and collecting patient data – patientboards, etc.
• Coordinating/orderingspecialty mattress and other supplies. Collaborates with RN or NP
• Organizingstaff replacement as required when scheduler unavailable e.g. sick calls,transportation escorts, extra staff, education replacement etc.
• Workingtogether with the Interdisciplinary team to ensure the admission anddischarge MDS/NRS data is completed as expected including pulling charts frommedical records
• Other dutiesas assigned
• Covers otherunits as needed
• Contributesto a transparent culture of client and staff safety by adhering to andabiding by patient and staff safety policies and procedures set by SJHCG.
• Promotes anenvironment that encourages and supports change using change leadershiptheory.

Qualifications & Experience

• Post secondary diploma orcertificate from a recognized administrative program or equivalent required.
• Knowledge of medicalterminology required.
• Minimum one (1) yearsrecent clerical experience in a health care setting preferred
• Demonstrated computerskills with knowledge of Microsoft Office 365
• Demonstrated superiorwritten and verbal communication skills, and excellent interpersonal skills.
• Consistently demonstratesefficient problem solving
• Strong organizationalskills and the ability to prioritize required.
• Strong organizational,time-management, critical thinking and problem-solving skills
• Ability to function as ateam member in a collaborative environment required.
• Ability to acceptdirection and work independently required.

St. Joseph’s Health Centre Guelphis an equal opportunity employer and strives for equity, inclusiveness, anddiversity in all programs, facilities, and people. St. Joseph’s Health CentreGuelph is committed to creating a barrier-free, accessible organization, andwill work to accommodate any needs under the Accessibility for Ontario forDisabilities Act and the Ontario Human Rights Code. Should any applicantrequire accommodation through the application process, please contact HumanResources at [e-mail] for assistance. If the applicant requires aspecific accommodation because of a disability during an interview, theapplicant will need to advise the hiring manager when scheduling theinterview and the appropriate accommodations can be made.

St. Joseph’s Health Centre Guelph(SJHCG) does not use artificial intelligence (AI) to screen, evaluate, orselect applicants for this position.

Recruitment Process Integrity

To support fairness,confidentiality, and an equitable recruitment process, applicants are kindlyasked not to use artificial intelligence (AI) tools, and not to record,transcribe, encrypt, or otherwise capture interviews at any stage of therecruitment process, unless explicitly authorized by the organization.

We thank all applicants for theirinterest. Only candidates under consideration will be contacted.