Patient Administrative Associate - Barzakay Clinic - Regular Part-Time - 2026-18890

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto, within the Garry Hurvitz Brain Sciences Centre, seeks a Patient Administrative Associate to support multiple clinical teams and outpatient clinics. You will coordinate patient flow, schedule appointments, complete referrals, and maintain accurate patient records in a busy two-floor outpatient setting.

Strong data entry, medical terminology knowledge, and teamwork are essential.

Qualifications

• One (1) year Medical Secretarial program/diploma at a community college level.
• Minimum of two (2) years related practical experience or equivalent education/experience
• Prior experience as a Medical Secretary in a fast-paced outpatient clinic setting preferred
• Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed
• Typing 40 wpm with max 5% error rate for data entry

Responsibilities

• Provides support to multiple medical and clinical teams to ensure smooth flow of outpatient clinics by coordinating patient flow and activities.
• Completes referral intake and follows up to obtain missing information within defined timelines.
• Schedules patients for appointments, procedures, and tests for the interdisciplinary team and notifies of cancellations.
• Maintains accurate patient records and completes data entry in information systems.
• Responds to enquiries, telephone calls, and voicemail in a timely manner.

Skills

Medical terminology

Communication skills

Time management

Patient coordination

Team collaboration

Education

Medical Secretarial Diploma

Tools

Accuro

SunnyCare

QuadraMed

Job description

The Garry Hurvitz Brain Sciences Centre(“GHBSC”) is a first of its kind in Canada, unifying the treatments for brain illness in a state of the art collaborative space. The Yuval and Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as Patient Administrative Associates to support multiple clinical teams and associated activities.

Summary of Duties:

• Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by coordination of patient flow and patient activities.
• Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
• Schedules patients for a variety of medical appointments, procedures and diagnostic tests for the interdisciplinary team, notifying patient of cancelled clinics and providing alternative appointments.
• Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors.
• Obtains primary patient demographics, OHN or third party billing information from patients as required.
• Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
• Follows up to expedite request for verbal or stat result requests.
• Filing/sorting/faxing of reports as required.
• Completes data entry in relevant information systems as required.
• Maintains accurate patient records.
• Other duties as required.

Qualifications/Skills:

• Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course
• Minimum of two (2) years related practical experience or the equivalent combination of education and experience
• Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
• Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
• Experience in booking necessary diagnostic tests/procedures
• Typing 40 net w.p.m. with maximum 5% error rate for data entry
• Demonstrated understanding of general medical and diagnostic imaging terminology an asset
• Demonstrated effective organizational and time management skills
• Demonstrated critical thinking and problem solving skills
• Demonstrated excellent interpersonal, verbal and written communication skills
• Strong organizational skills in order to meet deadlines
• Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
• Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
• Demonstrated satisfactory performance and attendance required