ClaimsAlert Agent

Crawford Group; Southwestern Ontario; Hybrid; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Fully remote

Full-time

Job summary

Crawford Group is seeking a ClaimsAlert Agent to work fully remotely from home in a full-time capacity. The role focuses on supporting customers during critical moments, gathering claim details, and ensuring timely routing of claims.

The position requires frequent English communication and documentation in English. Most hours are evenings, weekends, and holidays due to the 24/7 nature of ClaimsAlert operations.

Qualifications

• Excellent English communication skills.
• Able to document details clearly and accurately.
• Strong empathy and problem-solving abilities.

Responsibilities

• Gather and document claim details for new incidents.
• Provide immediate support and reassure policyholders.
• Route claims to the appropriate insurer for prompt resolution.

Skills

Customer service

Communication

Calm under pressure

Job description

ClaimsAlert Agent

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays.

As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution.

Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis.