ClaimsAlert Agent

Crawford; Canada; Remote; CAD 39,000 - 43,000; Full time

Job summary

Crawford is hiring a ClaimsAlert Agent to work fully remote in Canada. You will be the trusted first point of contact for customers during losses, gathering details, providing reassurance, and ensuring claims are routed to insurers for quick resolution.

Excellent English communication is essential as you read and prepare documentation daily. This role is fully remote and full-time with shifts that may include evenings, weekends, and holidays.

Qualifications

• This role requires fluent English and reading/writing documents in English.

Responsibilities

• Be the first point of contact for customers experiencing a loss or incident.
• Gather and document claim details and provide immediate support.
• Route claims to the appropriate insurer for prompt resolution.

Skills

Customer service

Communication

Problem solving

Job description

ClaimsAlert Agent

If you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays.

As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution.

Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis.