Claims Analyst

iA Financial Group (Industrial Alliance); Vancouver; Hybrid; CAD 50,000 - 66,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits

Stock purchase plan

Vacation and wellness days

Telemedicine

Employee assistance program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group (Industrial Alliance) is seeking a Claims Analyst to support Special Markets claims, assess eligibility, and document decisions with accuracy. You will collaborate with Claims Specialists, manage files, and learn to advance within the claims team.

Ideal candidates have insurance or claims experience, analytical and communication skills, and a willingness to develop expertise in life, health, and related plans. Hybrid work options and strong benefits are offered.

Qualifications

• Experience in the insurance or claims environment.
• Strong analytical, critical-thinking and problem-solving skills.
• Attention to detail and objective decision-making.
• Ability to interpret policy provisions and supporting documents.
• Strong customer service, verbal and written communication skills.

Responsibilities

• Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
• Assess eligibility and entitlement based on policy provisions, medical information and documentation.
• Request and review documentation to support fair, objective claim decisions.
• Communicate decisions clearly to claimants, brokers, and internal partners.
• Maintain accurate claim files in line with regulatory, privacy, and audit requirements.
• Elevate complex or high-risk claims to senior resources.
• Support a defined portion of a core product as needed.
• Develop relationships with clients and partners while complying with privacy requirements.
• Participate in meetings on claims practices and service delivery.
• Build knowledge of Special Markets products and procedures.
• Engage in training and knowledge-sharing to improve decision-making.

Skills

Analytical thinking

Attention to detail

Policy interpretation

Customer service

Verbal communication

Written communication

Bilingual (EN/FR) asset

Job description

Build the future with us

Description

Are you analytical, detail-oriented, and motivated by the opportunity to support clients when it matters most? As a Claims Analyst with our Special Markets Claims team, you will assess lower-risk and non-core claims in accordance with policy provisions, internal guidelines, and service standards. This role offers an excellent opportunity to develop strong foundational claims expertise in policy interpretation, file management, decision-making, and customer communication. Depending on your experience and training, you may also adjudicate limited-risk products and a defined portion of a core product. You will work closely with Claims Specialists, contribute to the team’s day-to-day operations, and progressively build the knowledge and capabilities required to advance your career within claims.

What You’ll Accomplish With Us

As a Claims Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

• Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
• Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.
• Request, review, and analyze the documentation required to support fair and objective claim decisions.
• Communicate claim decisions clearly, professionally, and respectfully to claimants, brokers, third-party administrators, policyholders, benefit administrators, and internal partners.
• Maintain accurate, timely, and objective claim file documentation in accordance with regulatory, privacy, and audit requirements.
• Identify and elevate complex, sensitive, or higher-risk claims to the appropriate senior-level resource.
• Depending on business needs, experience, and training, assist with a defined portion of a core product within an established scope and authority.
• Develop and maintain positive working relationships with clients and business partners while ensuring compliance with policy provisions and privacy requirements.
• Participate in meetings and discussions related to claims-handling practices and service delivery.
• Build and maintain your knowledge of Special Markets products, policies, procedures, and industry practices.
• Participate in training, coaching, and knowledge-sharing activities.
• Apply feedback to continuously improve decision‑making, communication, and claim quality.
• Support team operations through collaboration, information sharing, professionalism, openness, and respect.

What Could Accelerate Your Success In This Role

We’re looking for someone who:

• Has experience in the insurance industry or in a related claims environment;
• Demonstrates strong analytical, critical‑thinking, and problem‑solving skills;
• Is recognized for their attention to detail and ability to make objective, well‑supported decisions;
• Can interpret policy provisions and supporting documentation effectively;
• Manages competing priorities while consistently meeting established service standards;
• Demonstrates strong customer service, verbal communication, and written communication skills;
• Builds positive and professional relationships with clients, colleagues, and business partners;
• Is committed to continuous learning and receptive to coaching and feedback;
• Has foundational knowledge of group life, health, accident, and sickness plans, which would be considered an asset;
• Bilingualism in English and French would be considered a strong asset, as the preferred candidate will be expected to support a significant volume of both English and French claims on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between CAD $50,159 and CAD $65,833 per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.