Remote Claims Concierge Agent (Evenings & Weekends)

Crawford Group; Southwestern Ontario; Hybrid; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Fully remote

Full-time

Job summary

Crawford Group is seeking a ClaimsAlert Agent to work fully remotely from home in a full-time capacity. The role focuses on supporting customers during critical moments, gathering claim details, and ensuring timely routing of claims.

The position requires frequent English communication and documentation in English. Most hours are evenings, weekends, and holidays due to the 24/7 nature of ClaimsAlert operations.

Qualifications

• Excellent English communication skills.
• Able to document details clearly and accurately.
• Strong empathy and problem-solving abilities.

Responsibilities

• Gather and document claim details for new incidents.
• Provide immediate support and reassure policyholders.
• Route claims to the appropriate insurer for prompt resolution.

Skills

Customer service

Communication

Calm under pressure

Job description

Crawford Group is seeking a ClaimsAlert Agent to work fully remotely from home in a full-time capacity. The role focuses on supporting customers during critical moments, gathering claim details, and ensuring timely routing of claims.

The position requires frequent English communication and documentation in English. Most hours are evenings, weekends, and holidays due to the 24/7 nature of ClaimsAlert operations.