Claims Team Lead - Lead & Elevate Client-Focused Operations

Iaawg; Vancouver; Hybrid; CAD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Telemedicine services

Employee and Family Assistance Program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Vancouver is seeking a Claims Team Lead to provide day-to-day leadership for the Claims team and support adjudication activities across Life, Disability, and Dental benefits.

You will mentor team members, drive productivity, and collaborate with internal partners to achieve service and client-experience goals. This role emphasizes strong leadership, analytical thinking, and regulatory awareness in a Canadian context.

Qualifications

• 3–5 years of experience in Group Insurance, preferably in a Claims environment.
• Proven leadership, coaching, and interpersonal skills with a client-focused approach.
• Strong communication skills, both verbal and written, across diverse partners.

Responsibilities

• Lead, coach, and support team onboarding, training, and development.
• Oversee workflow, resource allocation, and service delivery to meet standards and commitments.
• Monitor claims performance and identify efficiency, quality, and service improvements.
• Assess risks and implement solutions aligned with business objectives and continuous improvement.
• Manage team administration, attendance, and reporting; collaborate with internal partners.

Skills

Leadership

Team coaching

Claims knowledge

Analytical thinking

Communication

Regulatory knowledge

Client-focused mindset

Education

Bachelor's degree in a related field

FLMI or ACS designation (LOMA)

Tools

CRM systems

Claims systems

Data analysis tools

Job description

iA Financial Group in Vancouver is seeking a Claims Team Lead to provide day-to-day leadership for the Claims team and support adjudication activities across Life, Disability, and Dental benefits.

You will mentor team members, drive productivity, and collaborate with internal partners to achieve service and client-experience goals. This role emphasizes strong leadership, analytical thinking, and regulatory awareness in a Canadian context.