Director, Disability Strategy & Specialty Services

Iaawg; Montreal (administrative region); On-site; CAD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation and wellness days

EFAP

Job summary

iA Financial Group in Montreal seeks a Senior Director of Disability Claims to lead the evolution of the disability operating model, enhance service delivery, and drive digital transformation across Canada and internationally. You will partner with Operations, Modernization, Analytics, Sales and Service teams to deliver high-quality decisions and sustainable return-to-work outcomes.

The role emphasizes leadership through innovation, governance, and stakeholder engagement, with a focus on

Qualifications

• 10+ years of progressive leadership experience within disability claims management or related insurance operations.

Responsibilities

• Oversee disability claims strategies, process improvements, and KPI attainment.
• Lead transformation, automation, and AI initiatives within disability operations.
• Coordinate with Product, Sales, Service, Finance and Technology to align strategies.
• Serve as disability subject matter expert for clients, advisors and industry partners.

Skills

Disability claims leadership

Strategy & governance

Cross-functional leadership

Stakeholder management

AI & digital transformation

Bilingual (English/French)

Job description

iA Financial Group in Montreal seeks a Senior Director of Disability Claims to lead the evolution of the disability operating model, enhance service delivery, and drive digital transformation across Canada and internationally. You will partner with Operations, Modernization, Analytics, Sales and Service teams to deliver high-quality decisions and sustainable return-to-work outcomes.

The role emphasizes leadership through innovation, governance, and stakeholder engagement, with a focus on