Hybrid Claims Analyst: Special Markets & Growth

ia; Vancouver; Hybrid; CAD 50,000 - 66,000; Full time

Benefits offered by this job

Flexible group insurance

Competitive pension plan

Stock purchase plan

Vacation and wellness/personal days

Telemedicine

Employee and family assistance program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Vancouver is seeking a Claims Analyst to support Special Markets claims, assess eligibility, and manage documentation with accuracy and professionalism. You will collaborate with Claims Specialists, review medical information and policy provisions, and communicate decisions to claimants and partners.

The role offers a hybrid work environment and opportunities to develop foundational claims expertise.

Qualifications

• Experience in the insurance industry or a related claims environment.
• Strong analytical, critical-thinking, and problem-solving skills.
• Attention to detail and objective decision-making.
• Ability to interpret policy provisions and supporting documentation.
• Strong customer service, verbal and written communication.
• Foundational knowledge of group life, health, accident, and sickness plans.
• Bilingual English and French is a strong asset.

Responsibilities

• Adjudicate non-core and lower-risk Special Markets claims within assigned authority levels.
• Assess eligibility and entitlement based on policy provisions, medical information, and supporting documentation.
• Request, review, and analyze the documentation required to support fair and objective claim decisions.
• Communicate claim decisions clearly, professionally, and respectfully to claimants, brokers, third-party administrators, policyholders, benefit administrators, and internal partners.
• Maintain accurate, timely, and objective claim file documentation in accordance with regulatory, privacy, and audit requirements.
• Identify and escalated complex, sensitive, or higher-risk claims to the appropriate senior-level resource.
• Depending on business needs, experience, and training, assist with a defined portion of a core product within an established scope and authority.
• Develop and maintain positive working relationships with clients and business partners while ensuring compliance with policy provisions and privacy requirements.
• Participate in meetings and discussions related to claims-handling practices and service delivery.
• Build and maintain your knowledge of Special Markets products, policies, procedures, and industry practices.
• Participate in training, coaching, and knowledge-sharing activities.
• Apply feedback to continuously improve decision-making, communication, and claim quality.
• Support team operations through collaboration, information sharing, professionalism, openness, and respect.

Skills

Analytical skills

Attention to detail

Policy interpretation

Customer service

Verbal communication

Written communication

Bilingual English/French

Job description

iA Financial Group in Vancouver is seeking a Claims Analyst to support Special Markets claims, assess eligibility, and manage documentation with accuracy and professionalism. You will collaborate with Claims Specialists, review medical information and policy provisions, and communicate decisions to claimants and partners.

The role offers a hybrid work environment and opportunities to develop foundational claims expertise.