Claims Team Lead

Iaawg; Vancouver; Hybrid; CAD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Telemedicine services

Employee and Family Assistance Program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Vancouver is seeking a Claims Team Lead to provide day-to-day leadership for the Claims team and support adjudication activities across Life, Disability, and Dental benefits.

You will mentor team members, drive productivity, and collaborate with internal partners to achieve service and client-experience goals. This role emphasizes strong leadership, analytical thinking, and regulatory awareness in a Canadian context.

Qualifications

• 3–5 years of experience in Group Insurance, preferably in a Claims environment.
• Proven leadership, coaching, and interpersonal skills with a client-focused approach.
• Strong communication skills, both verbal and written, across diverse partners.

Responsibilities

• Lead, coach, and support team onboarding, training, and development.
• Oversee workflow, resource allocation, and service delivery to meet standards and commitments.
• Monitor claims performance and identify efficiency, quality, and service improvements.
• Assess risks and implement solutions aligned with business objectives and continuous improvement.
• Manage team administration, attendance, and reporting; collaborate with internal partners.

Skills

Leadership

Team coaching

Claims knowledge

Analytical thinking

Communication

Regulatory knowledge

Client-focused mindset

Education

Bachelor's degree in a related field

FLMI or ACS designation (LOMA)

Tools

CRM systems

Claims systems

Data analysis tools

Job description

Job Description

Build the future with us Are you driven by leadership, operational excellence, and delivering an outstanding client experience? Would you like to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Team Lead, you will provide day-to-day leadership to the Claims team and support the Manager and Director in overseeing claims adjudication activities and service delivery for Life, Critical Illness, Accidental Death and Dismemberment, Disability, Out-of-Country, Health, and Dental benefits. You will also mentor and develop team members, contribute to departmental leadership activities, and collaborate with internal partners to achieve service, productivity, and client experience objectives. This position is a great opportunity to showcase your leadership skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Team Lead, you’ll be at the core of our mission. Here are the main responsibilities:

• Lead, coach, and support team members by overseeing onboarding, training, and ongoing development while fostering a positive and collaborative work environment.
• Coordinate workflow, resource allocation, and operational activities to ensure service standards, productivity targets, and client commitments are met.
• Monitor claims performance, review operational reports, and identify opportunities to improve efficiency, quality, and service delivery.
• Assess operational trends and emerging risks, recommending and implementing solutions that support business objectives and continuous improvement.
• Support the resolution of escalated client concerns by providing innovative solutions and exercising appropriate decision-making authority.
• Oversee team administration activities, including system access management, attendance, vacation approvals, and workforce reporting.
• Collaborate with internal partners on departmental initiatives, business changes, client communications, and process enhancements.
• Provide subject matter expertise on claims operations by supporting audits, legal matters, leadership projects, and cross-functional collaboration to achieve organizational goals.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for their strong leadership skills and ability to foster a positive, collaborative, and high-performing team environment.
• Stands out for their strong analytical thinking, sound judgment, and ability to make effective decisions in a fast-paced environment.
• Demonstrates excellent communication, coaching, and interpersonal skills when working with employees, clients, and stakeholders.
• Is known for their client-focused mindset and commitment to delivering high-quality service while resolving complex situations.
• Excels at planning, organizing, and managing multiple priorities while maintaining attention to detail and operational excellence.
• Has 3 to 5 years of experience in Group Insurance, preferably within a Claims environment.
• Previous people leadership experience, preferably in the insurance industry, is considered an asset.
• FLMI or ACS designation from LOMA, and knowledge of industry regulations and Group Benefits practices, are considered assets.
• High level of English proficiency, as the role involves communicating verbally and in writing with English-speaking partners across Canada on a regular basis.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence. AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Benefits

• Competitive benefits
• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

The typical hiring range for this position is between $85,000 and $90,000 per year; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s) Vancouver / 988 Broadway West Other Possible Location(s) Company iA Financial Group Posting End Date 2026-09-28

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time.

Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers.

At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.

Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.

As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.