Director, Disability Claims Operations — Canada

Industrial Alliance Insurance and Financial Services Inc; Toronto; On-site; CAD 180,000 - 240,000; Full time

Job summary

Industrial Alliance Insurance and Financial Services Inc. is seeking a Director, Group Disability Claims Operations to lead Canada-wide disability claims operations.

You will drive performance, quality, and client experience while guiding transformation, technology adoption, and risk management across multiple sites, including Toronto and Montreal. The role requires a strong leadership track record in disability management, strategic collaboration with stakeholders, and a commitment to

Qualifications

• 10+ years of progressive leadership in disability claims management.
• Experience leading large operational teams in complex insurance operations.
• Expertise in disability management, early intervention, claims adjudication, rehabilitation, and return-to-work.
• Ability to deliver service, productivity, quality and financial results through continuous improvement.
• Experience leading transformational change and technology-enabled initiatives, including digital and AI solutions.

Responsibilities

• Lead national disability operations with a harmonized focus to meet service, quality, financial, productivity, and client experience objectives.
• Drive performance, accountability, consistency, and continuous improvement across teams.
• Oversee governance, risk oversight, and regulatory compliance in claims operations.
• Partner with executives to implement transformation and modernization initiatives.
• Foster leadership development, succession planning, and a culture of accountability and client focus.
• Represent the organization in client meetings, advisor sessions, and industry events to strengthen relationships.

Skills

Leadership

Disability management

Change management

Data analytics

Stakeholder management

Job description

Industrial Alliance Insurance and Financial Services Inc. is seeking a Director, Group Disability Claims Operations to lead Canada-wide disability claims operations.

You will drive performance, quality, and client experience while guiding transformation, technology adoption, and risk management across multiple sites, including Toronto and Montreal. The role requires a strong leadership track record in disability management, strategic collaboration with stakeholders, and a commitment to