Claims Team Lead

iA Financial Group; Vancouver; Hybrid; CAD 85,000 - 90,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

Employee and Family Assistance Program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Canada seeks a Claims Team Lead to provide day-to-day leadership to the Claims team and support the Manager and Director in adjudication activities across Life, Critical Illness, and other benefits. You will mentor team members and collaborate with partners to achieve service and client experience goals.

This role emphasizes developing leadership skills, fostering collaboration, and delivering high-quality service within a hybrid environment across Canada.

Qualifications

• 3 to 5 years of experience in Group Insurance, preferably within a Claims environment.
• Previous people leadership experience, preferably in the insurance industry.
• FLMI or ACS designation from LOMA, and knowledge of industry regulations and Group Benefits practices, are assets.
• High level of English proficiency, as the role involves communicating with English-speaking partners across Canada.

Responsibilities

• Lead, coach, and support team members by overseeing onboarding, training, and ongoing development.
• Coordinate workflow, resource allocation, and operational activities to meet service standards and productivity targets.
• Monitor claims performance and identify opportunities to improve efficiency, quality, and service delivery.
• Assess operational trends and risks, and implement solutions to support objectives.
• Resolve escalated client concerns with innovative solutions and appropriate decision-making authority.
• Oversee team administration, including system access, attendance, and reporting.
• Collaborate with internal partners on initiatives, changes, and process enhancements.
• Provide subject matter expertise on audits, legal matters, and leadership projects.

Skills

Leadership

Analytical thinking

Communication

Client-focused

Organizational skills

Education

FLMI/ACS designation (LOMA)

Job description

Build the future with us

Are you driven by leadership, operational excellence, and delivering an outstanding client experience? Would you like to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As a Claims Team Lead, you will provide day-to-day leadership to the Claims team and support the Manager and Director in overseeing claims adjudication activities and service delivery for Life, Critical Illness, Accidental Death and Dismemberment, Disability, Out-of-Country, Health, and Dental benefits. You will also mentor and develop team members, contribute to departmental leadership activities, and collaborate with internal partners to achieve service, productivity, and client experience objectives.

This position is a great opportunity to showcase your leadership skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Team Lead, you'll be at the core of our mission. Here are the main responsibilities:

• Lead, coach, and support team members by overseeing onboarding, training, and ongoing development while fostering a positive and collaborative work environment.
• Coordinate workflow, resource allocation, and operational activities to ensure service standards, productivity targets, and client commitments are met.
• Monitor claims performance, review operational reports, and identify opportunities to improve efficiency, quality, and service delivery.
• Assess operational trends and emerging risks, recommending and implementing solutions that support business objectives and continuous improvement.
• Support the resolution of escalated client concerns by providing innovative solutions and exercising appropriate decision-making authority.
• Oversee team administration activities, including system access management, attendance, vacation approvals, and workforce reporting.
• Collaborate with internal partners on departmental initiatives, business changes, client communications, and process enhancements.
• Provide subject matter expertise on claims operations by supporting audits, legal matters, leadership projects, and cross-functional collaboration to achieve organizational goals.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for their strong leadership skills and ability to foster a positive, collaborative, and high-performing team environment.
• Stands out for their strong analytical thinking, sound judgment, and ability to make effective decisions in a fast-paced environment.
• Demonstrates excellent communication, coaching, and interpersonal skills when working with employees, clients, and stakeholders.
• Is known for their client-focused mindset and commitment to delivering high-quality service while resolving complex situations.
• Excels at planning, organizing, and managing multiple priorities while maintaining attention to detail and operational excellence.
• Has 3 to 5 years of experience in Group Insurance, preferably within a Claims environment.
• Previous people leadership experience, preferably in the insurance industry, is considered an asset.
• FLMI or ACS designation from LOMA, and knowledge of industry regulations and Group Benefits practices, are considered assets.
• High level of English proficiency, as the role involves communicating verbally and in writing with English-speaking partners across Canada on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

The typical hiring range for this position is between $85,000 and $90,000 per year; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.